Junior Customer Service Representative Recruitment at Speedaf Logistics Nigeria Limited

Speedaf was established in 2019. We are a joint-venture company invested by Chinese leading express enterprises. Since founded, we continuously expand global network, develop and optimize products, improve customer experience, and introduce IT technologies and equipment to realize automatic operations. Currently, we are building a local and cross border service network to support air, sea and road transportation with the aim to be the leading diversified integrated logistics solution provider between China and emerging markets. By doing so, it will reduce end-to-end logistics costs between China and emerging markets while providing a stable and recognized logistics services to our customers. Speedaf is localization-oriented, and we believe in creating both opportunities and possibilities of every region we operate in. We work with local teams and understand needs of customers. We offer a variety of products and value added service to cover different commercial or personal scenarios for our customers.

We are recruiting to fill the position below:

Job Position: Junior Customer Service Representative
Job Location: Isheri-Oke Opic, Ogun
Employment Type: Full-time

Job Description

• Making of inbound and outbound calls
• Give timely status updates on customers' complaints
• Promptly respond to questions and requests
• Educate you existing and prospective clients about the company's services
• Offer proactive solutions when problems arise
• Communicating with customers through various channels.
• Update customers' records in the system, including notes about interactions.
• Redirecting customers to the pertinent department, if need be.
• Acknowledging and resolving customer complaints.
• Other duties assigned from time to time.

Requirements / Skills

• Must possess an OND, HND or BSC qualification.
• Must possess good communication skills.
• Must be able to use Microsoft office tools.
• Must have at least 1 year experience as a Customer Service Representative
• Must have problem-solving skills.

Salary
N50,000 - N70,000