Latest Customer Service Job Vacancy In Lekki Lagos:HealthPlus.August 2011

LATEST JOBS IN LEKKI LAGOS : HEALTHPLUS NIGERIA LIMITED LATEST VACANCY IN LAGOS
 

VACANCY TITLE:CUSTOMER SERVICE OFFICER
JOB LOCATION: Lekki, Lagos

HealthPlus Nigeria Limited and CasaBella International Limited require the services of an exceptional, highly motivated and competent person to fill the position of Customer Service Officer.

ROLE PROFILE:
=A graduate with minimum of 2 years cognate experience in Customer service.
=Working knowledge of Microsoft Office packages.
=Courteous with strong customer service orientation.
=Dependable with proficient attention to detail.
=Good listening and responding skills.
=Ability to work within deadlines.
=Solid problem solving skills.
=Reports to the Managing Director.

KEY RESPONSIBILITIES:

=Manage and optimize customer information on a Customer Relationship Management software
=Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting
=Identify and implement processes to improve and ensure accuracy of customer data
=Managing the Customer Care Telephone Lines with regard to resolving complaints
=Ensure key customer memorable and personal events are promptly acknowledged
=Plan, develop and implement strategy for the Customer Relationship Management Function
=Play a leadership role in the development of proficient Customer Relationship Management processes and applications.
=Develop, optimize and implement business models for retention of companys customer base




CLOSING DATE: September 2nd, 2011

HOW TO APPLY
Please note that all locations are based in Lekki - Lagos. Interested applicants should send an application letter with detailed CV and relevant copies of credentials by  e-mail, or take in person  to:

The Human Resource Manager,
HealthPlus Limited,
No. 4, Emma Abimbola Cole Road, by Fola Osibo street,
Lekki Phase 1, Lagos.

OR

humanresources@healthplus.com.ng