Loan Collection Officer Job at MK Trend Limited

MK Trend Limited - Our client, a fintech company specializing in innovative financial solutions, is recruiting to fill the position below:

Job Position: Loan Collection Officer
Job Location: Allen Avenue, Ikeja, Lagos (Office-based)
Employment Type: Full-time

Job Description
As a Loan Collection Officer, you will be responsible for:


  • Reaching out to potential customers via phone calls to manage and review a business's debtors list to learn about due payments and remind them as necessary.
  • Initiate and continue communications with customers until they clear their debts. Also advising them on payment options and assist with choosing the one they find most comfortable.
  • Meeting daily, weekly, and monthly targets.
  • Maintaining accurate records of all customer interactions and recovery activities.
  • Once customers settle their debts, collections officers note this and update their payment records in the debtors' list or ledger. Updated records can prevent confusion, such as calling a customer who has completed their payments..
  • Collections officers help businesses avoid excessive debt defaults that may affect their bottom line and hinder their ability to sustain operations.
  • Respond to Customers Queries.

Qualifications

  • NCE / OND / HND
  • Previous experience in tele sales or customer service is a plus.
  • Must not be older than 30 years.
  • Strong communication skills in English.
  • Self-motivated with a results-driven mindset.

We are looking for candidates with:

  • Knowledge: Basic knowledge of sales techniques and financial products; understanding of customer service principles.
  • Skills: Excellent verbal communication, active listening, and persuasion skills; ability to build rapport quickly; strong problem-solving abilities.
  • Abilities: Ability to work independently and as part of a team; comfortable working in a fast-paced, target-driven environment.

Working Conditions:

  • Working Hours: 9:00 AM – 5:00 PM, Monday to Friday (included Two Saturdays and Two Sundays in a month while there are days for off in between).
  • Contract: Full-time, non-unionized position.

What We Offer

  • Salary: Competitive base salary with performance-based bonuses N80,000 - N90,000 (Including basic Salary of 50,000 plus commission and overtime pay)
  • Benefits: Health insurance, pension plan, and paid time off. Free Lunch is being provided by the company during the weekends (Overtime)

Note

  • Interview Method: Face-to-Face Oral Interview (No virtual Interview)
  • Candidates that resides around Ikeja and its environs preferred.


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