Male Customer Support Officer Job at VividTech Solutions and Services

VividTech Solutions and Services is the foremost messaging service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers to subscribe to our services for special alerts and notifications.

We are recruiting to fill the position below:

Job Position: Male Customer Support Officer 

Job Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• Ensure prompt response to customers' requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
• Provide first-level technical support services.
• Monitor and maintain customer database.

Requirements

• Candidates should possess an OND qualification.
• 0-2 years of work experience.
• Must be ready to operate on shift (Morning / Night).
• Working knowledge of the computer is required.
• Must have excellent communication skills.
• A male is required.
• IT Students can apply
• Must be ready to work on weekends (Saturday / Sunday including Public Holidays) off day is available.

Salary
N40,000 - N50,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: bmacaulay@xplugng.com using the Job Position as the subject of the email.