Manager, Account Configuration Job at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Position: Manager, Account Configuration

Job Location: Lekki, Lagos
Employment Type: Full Time
Department: Professional Services

The Role

• We are looking for a Manager, Account Configuration will be responsible for overseeing the configuration and management of client accounts to ensure seamless payment processing and optimal use of Flutterwave’s services.
• This role requires a strategic thinker with strong technical skills and a customer-centric approach to enhance client satisfaction and drive business growth.

Responsibilities

• Lead the account configuration team to set up and maintain client accounts.
• Manage the configuration of merchant accounts including (MCC review & MID creation) according to specifications
• Maintain accurate records of all account configuration activities
• Lead team meetings and training to stay updated on product changes and developments
• Identify opportunities for process optimization and automation.
• Collaborate with other teams to understand and implement customer requirements
• Act as a point of escalation for complex account configuration issues.
• Manage and mentor a team of account configuration team members
• Ensure that the Account Configuration meets team KPIs and objectives
• Foster a collaborative and high-performance team culture.

Required Competency and Skillset to be a Waver

• Bachelor's Degree in Business, IT, or a related field
• Minimum of 7 years of experience in an account management or customer service role, preferably in the payment industry.
• Excellent attention to detail and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment