Marketing Officer Job at Quadrant Network Services

Quadrant Network Services Limited, a leading global investment management firm is recruiting to fill the position below: 

Job Position: Marketing Officer
Job Location: Nigeria
Objective of the Role

• To drive the sales of company’s product and services.
• To support the organisation’s marketing activities and campaigns.
• To contribute to the process of adding value to the business.
• To strive towards targets achievement.

Key Areas of Responsibilities

• Sales and Marketing
• Product Awareness/Promotion
• Customer Relationship

Basic Job Responsibilities

Customer Relationship:

• Build and foster a sustainable customer relationship with new and existing clients to enhance customer retention.
• Discuss assigned client’s account with them, answer questions or arrange meetings as necessary.
• Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.
• Adequately handle clients’ complaints and provide resolutions.
• Work with the Customer Service Team to ensure the Know Your Customers (KYC) procedures are adhered to.
• Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.
• Perform other duties as assigned from time to time.
• Attend to and provide answers to customers on investment options enquiries and queries through face to face contact, email or phone.
• Follow up on client requests such as payments, withdrawals, status, documentations.
• Access customers’ details on the system to provide requested information.

Sales and Marketing:

• Support the planning and attend  marketing activities or PR events to raise brand awareness.
• Contribute to the planning of advertising and promotional campaigns for products or services on a variety of media i.e. social, print etc.
• Prepare content for the publication of marketing material and distribute to the target market.
• Support the Head of Marketing in the planning and implementation of marketing strategies.
• Contribute to the achievement of the department’s goals and target.
• Organise and attend marketing activities, exhibitions or PR events to raise brand awareness.
• Support the marketing manager in overseeing the department’s operations

Product Awareness / Promotion:

• Participate in marketing company’s products to potential customers
• Follow up on the opening of new client accounts and process necessary documentations
• Maintain detailed knowledge of the company’s product and services.
• Contribute to the promotion of the company’s products and services such as Cryptocurrency, Swissgolden and Binary Options Trading to enhance product awareness.

Key Performance Indicators:

• Individual target achievement.
• Return on investment on marketing cost – advertisement, promotions, running cost.
• Increase in sales revenue growth
• Number of positive leads
• Professional detailing of products and services to satisfy the customer.
• Rate of customer withdrawal or termination of investment.
• Cost per customer acquisition
• Prompt response time to client request

Basic Job Requirements
Educational Qualifications:

• Bachelor's Degree in Marketing, Management, Business Administration, Arts, Finance or other relevant fields of study.

Relevant Experience:

• A minimum of 2 - 4 years relevant experience in a marketing or sales role. Previous experience in a financial or investment institution is an added advantage.

Professional Qualifications:

• Professional Certification in Marketing, Management, Administration, NIMN or any equivalent certification.