Mindray Recruitment for Customer Service Engineer, In-Vitro Diagnostics

Mindray founded in 1991 is one of the leading global providers of medical devices and solutions. Firmly committed to our mission of “advance medical technologies to make healthcare more accessible”, we are dedicated to innovation in the fields of Patient Monitoring & Life Support, In-Vitro Diagnostics, and Medical Imaging System.

We are recruiting to fill the position below:

Job Position: Customer Service Engineer, In-Vitro Diagnostics

Job Location: Lagos, Nigeria

Responsibilities

• Provides technical support?IVD Lab equipment?to local agents;
• Service management and improvement (training, spare parts, troubleshoot)to local agents;
• Execute headquarter's service requirements and establish local suitable service strategy;
• Customer satisfaction guarantee and improvement, dynamic competition investigation;
• Organize adding-value service to local market, increase service image & deputy;
• Achieve service revenue target and service contract sign.

Requirements

• Bachelor's Degree is mandatory, major in Engineering (Bioengineering / Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
• More than 3 years of customer service-related experience in medical industry, IVD LAB product (Chemistry/Immunoassay/Hematology and so on) related background will be preferred; the Quality Control experience will be preferred as well;
• Strong coaching and leadership skills, ability to motivate internal employees and outside partners;
• Good communication skills and customer service awareness, high responsibility, teamwork spirit;
• Accept frequently international business trip.