NOC / Support Engineer- Nationwide

Hyperia Limited, member of CIS & Chagoury group of companies is one of the oldest names in the African Internet space, having achieved its license in Nigeria since 1997. Hyperia has its Head Quarters in VI, Lagos and branch offices in several cities in Nigeria. CIS Group, a prominent name in the IT space has its presence in 42 counties in Africa. Chagoury group is a prominent name in many business such as Construction, Hospitality, and Oil servicing industry.

We are recruiting to fill the position below:

Job Title: NOC/Support Engineer

Location: Nationwide

Job Description/Responsibilities

• Administering and configuring routers, changing firmware regularly and resolving network issues.
• Supervises the functioning of network components and ensure that they are active and problem free.
• Takes network problem complaints from users, analyzes them and resolves such.
• Maintenance of network facilities for continuous performance.
• Inspections on regular basis on network performance and preparation of reports.
• Monitor and maintain network and associated software, including responding to tickets.

Qualification and Requirements

• Minimum of a Degree holder.
• Minimum of 3-5 years experience.
• Candidates should have good experience in handling computer networks.
• Previous customer service or help desk experience will be an added advantage.

Skills:

• Experience in managing, supporting and deploying network infrastructures.
• Strong ability to diagnose server or network alerts, events or issues.
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
• Ability to use initiatives.
• Good oral and written communication skills, and ability to address conflict with others constructively.
• Ability to work a flexible schedule.