Officer, Front Office, Corporate Client Job at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Position: Officer, Front Office, Corporate Client

Job Location: Idejo Street, Lagos
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time

Job Description

• Providing service support for Corporate Clients, acting as the first line of contact for client. 
• Ensure that transactions are processed promptly without error and rework. Ensure that the SLA of 97% is achieved.
• Ensure that issues are escalated promptly to team lead for resolution. Perform daily call-over of transactions.
• Report pending issues and track for prompt resolution.
• Ensure the pricing concessions are tracked and effected promptly. Ensure client’s mandate update are promptly processed.

Qualifications

• Minimum of First Degree
• 1-2 years in Customer Service or Front Office role
• Knowledge of the complexities and transactional management of corporate clients
• Versatile in customer service and having the right skills, the ‘can do’ spirit.

Behavioural Competencies:

• Generating Ideas
• Interacting with People
• Exploring Possibilities
• Interpreting Data
• Team Working

Technical Competencies:

• The ability to analyse customer needs.
• Knowledge and understanding of the features, benefits and pricing of the products and services.
• Understands and applies account application and submission processes and related activities.