Ongoing Recruitment at Brav Marine Nigeria Limited

Brav Marine Nigeria Limited, is recruiting suitably qualified candidates to fill the position below:

Job Position: Back Office – Key Support Staff
Location: Rivers

Job Description

• Upload wallets of agents
• Issue and Maintain all agent agreement letters
• Monitor ALL Agents transactions and track reversals.
• Monitor and Supervise activities of other support staff including office admin, dispatch rider
• Monitor movement log book for dispatch rider
• Support the Vision, Mission, and demonstrate a commitment to the values of the organization.
• Liaise with the Operations managers and HR Team to drive team members periodic performance review
• Compile monthly report on the financial/upload activities of agents
• Provide office supplies needed for the smooth operations in the back and front office.
• Perform all account reconciliations on agents bank deposit and upload
• Encourage focus on customer service through effective verbal and written communications to agents

Job Position: Clearing Cashier
Job Location: Rivers
Reporting Line: Operations Manager
Interfacing: Back Office Operations

Job Description

• Count cash collected by BPOs daily
• Arrange/sort cash collected into bundles, packs and pieces
• Check/Reconcile BPOs tab balance against cash collected
• Evacuate collections received from BPOs into appropriate bank accounts as advised
• Post BPOs total collections and remittances on system daily
• Post all bank remittances and upload all deposit slips on system daily
• Prepare/submit daily, weekly, monthly report to OPM
• Any other duties as assigned by the OPM.
• Check/Reconcile BPOs collection register against cash collected
• Check/Reconcile BPOs bill stubs against cash collected
• Ensure BPOs cash at hand balances with total collections received from customers
• Ensure cash collected from BPOs are well analyzed by BPOs using the analysis sheet
• Reconcile/escalate cash differences to OPM

Job Position: Bill Payment Officer
Location: Rivers
Reporting Lines: Clearing Cashier and Operations Manager
Interfacing: All Organization’s Departments

Job Description

• Perform the day to day processing of financial transactions to ensure that collections are maintained in an effective, up to date and accurate manner.

Responsibilities

• Data entry and posting of ALL collections received.
• Maintain list of accounts receivable.
• Prepare and submit collections reports to clearing cashiers and OPMS daily, weekly and monthly.
• Collect money and provide receipts to customers for ALL transactions daily.
• Ensure that transactions comply with Organization’s financial and Operational policies and procedures.
• Verify Accuracy of customer’s data

Key Operational Tasks:

• Report all errors for reversal daily.
• Identify discrepancies in accounts/posting and notify appropriate staff or supervisor to assist in problem resolution and balancing.
• Record and submit ALL collections to clearing cashier daily.
• Resolve ALL POS/Tablets issues within one’s scope and report others to OPM for resolution
• Interact with customers and staff to answer questions, obtain information and resolve ALL operational issues, in a timely and prompt manner.

Provide Exceptional Customer Service:

• Respond to customers’ inquiries.
• Attend all meetings and training.
• Perform other related duties as assigned by OPM.
• Maintain open, positive, cordial, team-oriented lines of communication with Manager and other staff members.
• Greet customers in line with organization’s customized greeting standard
• Welcome and assist customers/visitors in a warm & receptive manner.

Job Title: Customer Service Officer
Location: Rivers
Reporting line: Head, Customer Service
Interfacing: All departments and Customers

Job Description

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Managing all incoming calls and customer inquiries
• Follow communication procedures, guidelines and policies
• Generate End of Week reports on call analysis
• Serve as the first point of call for all customer related issues.
• Collect inquiries and complaints of customers
• Provide timely solutions to inquiries/complaints of customers
• Compile and send daily/weekly/monthly reports
• Every other duty as may be required by supervisor.
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Maintain customer records by updating account information

Requirement

• Candidates should possess relevant qualifications.

Job Position: Operations Manager – Agency Network
Job Location: Rivers
Reporting Lines: Chief Operating Officer
Interfacing: Audit, Finance, Operations& HR Department.

Job Description

• Oversee and coordinate the day to day collections for agents in coverage area.
• Compile and report all post Tablet transactions for all agents.
• Coordinate and supervise Operations – Agency network.
• Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.
• Maintain time sheet, register and records of agents under coverage.
• Reconcile, track and resolve all account discrepancies.
• Ensure and confirm 100% remittance of all collections daily
• Monitor and Supervise drivers under coverage area including movement log books
• All Business and Operational tasks given by COO
• Expand agency network to effectively reach all customers under area of coverage.
• Investigate and promptly report all technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.
• Implement and manage operations plans, processes and procedures set up by the COO.
• Involve in budget planning and financial analysis of organization’s Operations in the State.
• Oversee inventory, distribution of organizational resources/products to agents in area of coverage
• Directly manage agents and provide managerial support in the day to day affairs of operations.
• Collate and submit all agency operations reports to the COO
• Provide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.
• Channel all feedback to reporting and interfacing lines.
• Deal with day to day operational issues, investigate and report all human work related issues to the appropriate lines for prompt actions.
• Drive company’s Training and development strategy among agents.
• Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.
• Track day to day management of collections, cash posting, book balance, credit balance resolution.
• Support the vision, mission statement and demonstrate a commitment to the values of the organization.
• Liaise with the COO and HR Team to drive performance management, periodic review, evaluation and appraisal of agents.
• Directly design job scope, KPI and target for all agents under coverage.

Job Position: Operations Manager – Operations Unit
Job Location: Rivers
Reporting Lines: Chief Operating Officer
Interfacing: Audit, Finance, Operations& HR Department.

Job Description

• Oversee inventory, distribution of organizational resources/products to team members.
• Directly manage BPOs and Clearing Cashiers and provide managerial support in the day to day affairs of operations.
• Collate and submit all operations reports to the COO
• Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.
• Maintain time sheet, register and records of BPOs under supervision.
• Reconcile, track and resolve ALL account discrepancies.
• Oversee and coordinate the day to day collections in the State.
• Compile and report ALL POS &Tablet transactions for all BPOs and Clearing cashiers).
• Coordinate and supervise the Operations unit.
• Investigate and promptly report ALL technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.
• Implement and manage operations plans, processes and procedures set up by the COO.
• Involve in budget planning and financial analysis of organization’s Operations in the State.
• Ensure and confirm 100% remittance of all collections daily
• Monitor and Supervise drivers under coverage area including movement log books
• All Business and Operational tasks given by COO.
• Provide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.
• Channel ALL feedback to reporting and interfacing lines.
• Deal with day to day operational issues, investigate and report ALL human work related issues to the appropriate lines for prompt actions.
• Drive company’s Training and development strategy among team members.
• Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.
• Track day to day management of collections, cash posting, book balance, credit balance resolution.
• Support the vision, mission statement and demonstrate a commitment to the values of the organization.
• Liaise with the COO and HR Team to drive performance management, periodic review, evaluation and appraising team members.
• Directly design job scope, KPI and target for ALL BPOs under coverage.

Method of Application
All qualified candidates should send their CV’s to: operation20-recruitment@yahoo.com