Ongoing Recruitment at Lighting Finance Technology Nigeria Limited

Lighting Finance Technology Nigeria Limited is an innovative Online based organization in the business of giving out Loans and Credit facilities to deserving applicants that meet requirements for such loans via our Applications.

We are recruiting to fill the position below:

Job Position: Call Center Recovery Agent

Job Location: Oregun / Ikeja - Lagos
Employment Type: Full-time

Job Description / Responsibilities

• To Make Calls to Customers and Clients on the Repayment of their Loans once due.
• Ensure prompt follow-up on each customer till their loans are repaid.
• Provide Flexible means for customers to meet up with their Repayment.
• Result-oriented and ensuring Payments are actually made each day.
• Applicants will be given Targets to meet which will determine the Final bonus to be paid at the end of the Month, plus their Basic Salary too.
• Innovativeness, creativity, ability to think out of the box and solve Problems that relate to collections on behalf of the Organisation.

Requirements

• Candidates with School Certificate (WAEC), ND, HND or B.Sc in the relevant field can apply.
• Candidates with experience or who have done a similar job will be considered and highly favoured.
• Applicants within the Axis of Ogudu, Ojota, Oregun, Ogba,
  Ketu, Maryland, Palm-Groove, etc will be Considered.

Salary
N35,000 - N60,000 / Month.

Job Position: Call Center Collection Agent

Job Location: Billings Way, Oregun / Ikeja - Lagos
Employment Type: Full-time

Job Description

• Collections Agents also work closely with accounts receivable, sales, and legal departments to develop strategies for collecting on delinquent accounts and determine when further actions are necessary.
• A high level of attention to detail and excellent record keeping ensure that payment plans are recorded and communication with customers is documented.
• A liaison between businesses and customers, collections agents are responsible for communicating directly with customers to collect debts and resolve outstanding balances.
• This role requires a high level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.

Duties and Responsibilities

• Recognizing Focus Financial Services collection criteria set forth and adhering to follow it.
• Performing consistently to meet performance standards set by the department.
• Ensuring adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies.
• Interacting with customers for understanding reasons for late payment and resolving customer billing disputes.

Customer Communication:

• A collections agent’s primary duty is communicating with customers, usually via telephone, to resolve delinquent accounts and collect payment on debts.
• This requires patience and diligence as collections agents frequently deal with debtors avoiding their phone calls or quickly hanging up once they realize the call is an attempt to collect a debt. Additionally, some customers can be hostile or rude when dealing with a collections agency.

Negotiation and Debt Settlement:

• Negotiation is important as collections agents develop and enact payment plans that eliminate the debt and are manageable for the customer, preventing accounts from falling into delinquency again.
• Alternatively, collections agents may need to negotiate for a settlement so that the agency receives payment on a certain percentage of the debt.

Documentation:

• Collections agents keep detailed records of all customer communications, payment plans that customers have agreed to, and amounts paid via telephone.
• While most collections agencies use software to assist with managing customer records and maintaining oversight of debt balances and received payments, collections agents still have to ensure that records are entered and maintained accurately throughout the debt collection process.

Research and Customer Location:

• Often, collections agents have to locate debtors in order to begin the recovery process. This aspect of the job can involve accessing database information, pulling up credit reports, and locating other publicly-available records in adherence to the Fair Debt Collection Practices Act.
• Collections agents are skilled at researching and processing high volumes of information to maintain accurate records of debtor addresses and phone numbers to support debt recovery efforts.

Skills and Qualifications

• Candidate should possess a Bachelor's Degree in relevant fields with 1 - 2 years of experience.
• Solid understanding of repayment schedules and bad debt management
• Proficient in preventing losses, controlling delinquent balances and collecting delinquent accounts
• Extensive experience in working as a collection agent within a financial institution
• Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms

Salary
N35,000 - N60,000 / Month.

Job Position: Customer Service Loan Representative

Job Location: Oregun / Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• 1-2 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support

Method of Application
Interested and qualified candidates should send their updated CV to: lightingfinancetech@gmail.com using the Job position as the subject of the email.