Ongoing Recruitment at Polaris Bank

Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.

We are recruiting to fill the following positions below:

1.) External & Internal Feedback Officer

Job Location: Nigeria
Job Type: Full-time

Job Description

• Design and deploy survey for key customer segment and conduct external daily customer satisfaction surveys on key customer across touch points/channels (Branch, VULTe, ATMs, VULTe for Business, USSD & Polaris Xperience).
• Launch and deploy surveys on; Internal Process improvements, general products & and market research as may be requested by internal stakeholders.
• Analyze, report survey responses and identify pain points, service issues and areas of improvements for the channels.
• Carry out and review feedback from Internal Customer Satisfaction Survey and IT services survey biannually and report identified pain points, service issues and area of improvements
• Collate, analyze and report survey feedback for escalation to stakeholders.

Preferred Skills and Experience / Requirements

• Minimum of 3 – 4 years of relevant experience
• Proficiency in Microsoft Office Suite
• Good writing/numeracy/ analytical and time management skills.

Click here to apply online

2.) Service Measurement Officer

Job Location: Nigeria
Job Type: Full-time

Job Description

• Drive Implementation of customer feedback obtained across key touch points and strategically engage stakeholders to drive improvements
• Implementation and monitoring of TATs across key platforms/processes. Track trends and analyse outcomes for inputs into employee Appraisal.
• Monitoring of TATs across all touch point, measure and track service improvements that impact CSAT & NPS for inputs into employee appraisals and reporting- Branch & Head office Service Performance / Internal customer surveys /Branch Ambience Grid Implementation.

Preferred Skills and Experience / Requirements

• Minimum of 3 years of relevant experience
• Proficiency in Microsoft Office Suite
• Good writing/numeracy/ analytical and time management skills.

Click here to apply online

3.) Financial Reporting / MPR Officer

Job Location: Nigeria
Job Type: Full-time

Job Summary
Who are we looking for:

• We are currently sourcing for candidates to be recruited as Financial Reporting Officer.
• The ideal candidate will be in charge of the preparation and rendition of the monthly performance reports and creation of budgets for Branches, Account Officers and Strategic Business Units.

Job Description

• Monthly preparation of consolidated management accounts
• Preparation and analysis of regional, directorate and subsidiary performance reports
• Budget preparation, variance analysis (review) and financial forecasting
• Preparation of monthly provisioning schedule for the Bank
• Preparation and analysis of branch and business unit monthly performance reports
• Preparation of account officer reports
• Preparation of Small Business Units profitability reports
• Other requirements as it relates to the Bank’s focus at a particular point.

Preferred Skills and Experience

• Bachelor's Degree in Finance or in any related discipline
• At least three (3) years of relevant professional experience in financial reporting, preferably gained in the banking sector.
• Should have a good knowledge of Microsoft office applications
• Have proven ability to achieve results within time constraints and be highly motivated and organized
• ACA/ACCA/CFA or other recognized accounting/finance qualification is a plus
• Must have strong work ethics and an inclination to work smart as part of a competent team.
• Should have excellent interpersonal and communication skills; demonstrate strong analytical and problem-solving skills as well as ability to master new materials quickly.
• Usage of Power BI reporting tool / Basic IT knowledge & Script writing will be an added advantage.

Click here to apply online

4.) Service Culture Officer

Job Location: Nigeria
Job Type: Full-time

Job Description 

• Communicate outcomes of key assessments and exercises (Mystery shopping, branch/head office inspections) to staff to promote improved performance.
• Monitoring of Email etiquette to ensure adherence and apply rewards/sanctions where applicable.
• Communicate learning points from service investigations and key learning point to staff and ensure implementation of reward/sanction in line with service investigation reports.
• Prepare reward/sanction grids for service related concerns and ensure implementation for input into appraisal.
• Carry out investigations of detected service failures and drive recommendations for improvement.

 Preferred Skills and Experience / Requirements

• Minimum of 3 years of relevant experience
• Proficiency in Microsoft Office Suite
• Good writing/numeracy/ analytical and time management skills.

Click here to apply online

5.) Team Lead, External & Internal Feedback Team

Job Location: Nigeria
Job Type: Full-time

Job Description 

• Effectively drive improved VOC implementation across key touch points
• Ensure periodic stakeholder engagements to address and eradicate issues detected from VOC
• Oversee daily tasks and deliverables of the VOC team
• Ensure resolution of customers’ complaints obtained from VOC within approved TAT
• Review report survey responses and track trends for improved service delivery.
• Coordinate timely reports submission.

Preferred Skills and Experience / Requirements      

• Minimum of 5 years of relevant experience
• Proficiency in Microsoft Office Suite
• Good writing/numeracy/ analytical and time management skills.

Click here to apply online