Ongoing Recruitment at suavecareers
Suave Careers - Our client, a reputable conglomerate company, is recruiting to fill the position below:
Job Position: Customer Service Manager
Job Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- They are looking to hire a qualified candidate for the position of Customer Service Professional with vast knowledge in customer acquisition, retention and loyalty strategies, managing irate clients, and brand/client social media campaigns.
- Preferably Female
Responsibilities
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for all new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Persuade customers to reconsider the rollover of their investments instead of liquidation.
- Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
- develop feedback or complaints procedures for customers to use
- improve customer service procedures, policies and standards for your organization or department
- Meet with other managers to discuss possible improvements to customer service
- Train your team to deliver a high standard of customer service
- lead or supervise a team of customer service staff
- Learn about your organization’s products or services and keep up to date with changes
- Keep accurate records of discussions or correspondence with customers
- To oversee the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of client issues.
- To supervise the activities of the client experience team to ensure their interaction with clients reflects positively on the company.
- Expected to monitor the activities of the client service team to ensure compliance with acceptable standards of client service.
- Conduct studies and research to discover new techniques necessary for improving client experience.
- Organize training programs for client experience representatives in order to update their job knowledge and enhance their skills.
- Source for new business prospects and follow up on referrals from existing clients.
- Ensure that all records of all existing and potential clients are properly maintained and updated.
- Ensure timely communication of information regarding investments to both client and management.
- Ensure effective and timely communication of information to both client and management on any pre-liquidation and post-liquidation of investment.
- Ensure that client inquiries are responded to in a timely and professional manner.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
- Draft client service agreement providing details on the scope of service and compensation.
- Provide accurate, valid and complete by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Requirements and skills
- BSc / BA in Business Administration, Marketing or a related field
- Required experience of 3-5 years as a Client Relations Manager or Relationship Manager
- Proven track record of meeting and exceeding targets
- Background in the customer service industry
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Excellent interpersonal skills.
- Ability to network and build business relationships.
Job Position: Senior Investment Manager
Job Location: Yaba, Lagos
Employment Type: Full-time
Job Description
- We are looking to recruit a Senior Investment Manager to join our investment team and help grow our portfolio of investors.
- We have a strong preference for someone with deposit mobilization experience and high networks in within Nigeria and Diaspora at large.
Duties
- Source for new investors and expansion of portfolios from new and existing clients.
- Drive Customers Acquisition to meet daily, weekly, and monthly targets.
- Evaluate structure, negotiate, and close new transactions, portfolio restructurings, rescheduling, capital increases, equity sales, etc.
- Design and implement strategic business plan that will expands company’s investors base.
- Set sales goals, compare performance to goals, and adjust goals as needed
- Sell the Company products by establishing contact and developing relationship with prospects.
- Relationship management of existing and new investors.
- Develop a strong pipeline of good quality investment opportunities.
Qualifications / Experience
- B.Sc or HND in Marketing, Social Science, Humanities or other related disciplines.
- Minimum of 5 years experience in a similar position.
Required Skills / Attributes:
- Good oral and written communication skills.
- Good interpersonal and people management skills.
- Self-motivated and good team player.
- Able to work flexible schedules.
- Excellent Negotiating skills.
- Strong sense of professionalism, integrity, sound judgment, and tact.
- Ability to maintain confidentiality.
Remuneration
N200,000 - N500,000 Monthly plus commission (If you're an average, you can earn N200K below with Commission/Bonus monthly, and If you are a sales superstar, you can earn N500k plus and above with Commission/Bonus monthly)
Job Position: Marketing Executive
Job Location: Yaba, Lagos
Employment Type: Full-time
Job Description
- We are looking for result-oriented committed individuals to join our sales team.
- You will support the development & execution of key sales growth strategies that expand the company’s customer base and increase sales by to grow the revenue base of the organization.
Responsibilities and Duties
- Present, promote and sell products/services to existing and prospective customers
- Initiate strategies to sell and increase the Company’s revenue and brand value;
- Conduct market research, surveys, and competition analysis and pricing to identify customer requirements, evaluate trends, brand awareness, and competition ventures.
- Keep abreast with new market initiatives/ trends and advise management accordingly;
- Support the management in negotiations and product enhancement;
- Oversee business relationships and partnerships through direct meetings with customers/investors;
- Collaborate with the Management, Heads of Departments, and all team members to execute business plans;
- Develop quotes and proposals for the project and/or investment plans;
- Identify new business opportunities - including new markets, growth areas, products and services;
- Establish, develop and maintain positive business and customer relationships;
- Reach out to customer leads through cold calling;
- Expedite the resolution of customer problems and complaints to maximize satisfaction;
- Achieve agreed upon sales targets and outcomes within schedule;
- Coordinate sales effort with team members and other departments ;
- Keep abreast of best practices and promotional trends;
- Any other task as assigned.
Qualifications / Experience
- B.Sc or HND in Marketing, Social Science, Humanities, or other related qualification.
- Minimum of 2 years experience in a similar position.
Required Skills / Attributes:
- Good oral and written communication skills.
- Good interpersonal and people management skills.
- Self-motivated and good team player.
- Able to work flexible schedules.
- Excellent Negotiating skills.
- Strong sense of professionalism, integrity, sound judgment, and tact.
- Ability to maintain confidentiality.
Remuneration
Commission +Allowance.
Method of Application
Interested and qualified candidates should send their CV to: suavecareersng@gmail.com using the job position as the subject of the email.
Similar Jobs
- Ad Operations Specialist Job at Pulse Nigeria
- Marketing Executive Job at Elite Talent Placements
- Customer Service Executive Job at Pruvia Integrated Limited
- Social Media Manager Job at Miva Open University
- Digital Marketer Job at Lopterra Services Limited
- Social Media / Digital Marketing Manager Job at Future Moves Recruitment Agency
- Social Media Manager Job at Excel and Grace Consulting
- Content Creator / Social Media Manager Job at Thowbie Makeovers
- Ongoing Recruitment at Great Brands Nigeria Limited
- Job Openings at Design Union Limited