Ongoing Recruitment at VAVA Furniture

VAVA Projects - A Furniture and Real Estate company is recruiting to fill the position below:

Job Position: Project Planning Officer
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Project planning officer to coordinate project activities, including simple tasks and larger plans
• You will manage schedules, arrange assignments and communicate progress to all team members.

Responsibilities

• Coordinate project management activities, resources, equipment and information
• Break projects into doable actions and set timeframes
• Liaise with clients to identify and define requirements, scope and objectives
• Assign tasks to internal teams and assist with schedule management
• Make sure that clients’ needs are met as projects evolve
• Help prepare budgets
• Analyze risks and opportunities
• Oversee project procurement management
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Work with the Project Manager to eliminate blockers
• Use tools to monitor working hours, plans and expenditures
• Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)
• Create and maintain comprehensive project documentation, plans and reports
• Ensure standards and requirements are met through conducting quality assurance tests.

Requirements

• 2 - 3 Years Proven work experience as a Project Coordinator or similar role
• Experience in project management, from conception to delivery
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
• Solid organizational skills, including multitasking and time-management
• Strong client-facing and teamwork skills
• Familiarity with risk management and quality assurance control
• Strong working knowledge of Microsoft Project and Microsoft Planner
• BSc in Business Administration or related field
• PMP / PRINCE2 certification is a plus
• Proficient in MS Project and Primavera.

Job Position: Customer Care Officer
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Customer Care Officer that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• Candidates should possess a Bachelor's Degree or HND
• 2-3 Years Proven work experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Job Position: IT Officer
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are looking for an IT Officer to design and implement functional and cost-efficient IT systems.
• IT Officer responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools.
• In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, we’d like to meet you.
• Your goal will be to leverage tech solutions to meet organizational needs.

Responsibilities

• Communicate with stakeholders to understand their requirements
• Develop and analyze functional specifications
• Design efficient IT systems to meet business and technology needs
• Coordinate developers to build and implement technology solutions
• Integrate multiple systems and reconcile needs of different teams
• Gather feedback from end users about system performance
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Provide advice and technical training
• Keep abreast of technology trends and developments

Requirements

• BSc / BA in Computer Science, Engineering or a related field
• 2-3 Years Proven work experience as an IT Analyst, IT Consultant or similar role
• Experience in project management
• Knowledge of databases, system security and troubleshooting
• Understanding of business practices
• Excellent communication skills
• Analytical mindset
• Problem-solving aptitude

Method of Application
Interested and qualified candidates should forward their CV to: career@vavafurniture.com using the Job Title as the subject of the mail.