Ongoing Recruitment for Interns at Softcom Limited

Softcom was established in 2007 with a mission to “connect people and businesses with meaningful innovation”. A technology company which aims to solve problems that will connect people and businesses to value that ultimately improves their lives. We want our products to enable inclusion and growth for people and businesses in Africa.

We are recruiting to fill the position below:

Job Position: Executive Assistant and Admin Intern

Job Location: Ikeja, Lagos

Description

• The Executive Assistant/Admin intern will be responsible for providing administrative support, managing schedules, arranging meetings, and contributing to the efficiency of the business by providing timely support to the executive team.
• This position is dynamic and requires the ability to anticipate needs and offer solutions to problems with a high level of professionalism and confidentiality.

Key Responsibilities

• Manage calendars and schedule meetings.
• Book meeting rooms as required.
• Follow up and work closely with the executive team to keep them well informed of upcoming meetings, commitments, and responsibilities.
• Make travel and accommodation arrangements.
• Attend meetings to take and distribute key takeaways and action points.
• Interface and act as the point of contact amongst the executives, staff, and other external partners.
• Liaise with clients professionally and efficiently, and make sure visitors are well catered for where the need arises.
• Provide administrative and other support as required to the executive team.

Requirements
Academic & Professional Qualifications

• BSc. / HND in Business Administration, Accounting, Human Resource Management, International Relations, or related field.
• Proven work experience as an Administrative Officer, Administrator or similar role.

Skills & Requirements:

• Exceptional time management skills.
• Keen attention to detail in managing day-to-day activities.
• Excellent organization skills.
• Ability to prioritize and manage multiple tasks and projects simultaneously, to achieve goals.
• Ability to maintain a high level of discretion in handling confidential information.
• Adaptability and critical thinking skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and ability to develop and maintain strong relationships with key stakeholders.
• Experience with office management software like MS Office (MS Excel and MS Word)
• Written and spoken fluency in English.

Interested and qualified candidates should: Click here to apply online

Job Position: Customer Success Intern

Job Location: Ikeja, Lagos

Job Profile

• We are looking for a Customer Success Specialist to assist our customers with technical problems when using our products and services.
• Customer Success Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
• To be successful in this role, you should be an excellent communicator who’s able to earn our Customers’ trust. You should also be familiar with help desk software.
• Ultimately, you will help establish our reputation as a company that offers excellent customer support.

Responsibilities
As a Customer Success Specialist, your job responsibilities will include the following:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Work cross-departmentally to coordinate customer needs, resolve issues, and ensure customer satisfaction via phone, email, and chat.
• Responsible for customer satisfaction and retention by developing, tracking, and reporting performance metrics and indicators
• Analyze trends in C-Sat/NPS scores to identify areas of improvement
• Conduct regular customer pulse checks to identify pain points, friction points and get feedback on overall satisfaction
• Develops and maintains long-term business relationships by serving as an internal advocate and client liaison.
• Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Articulate customer needs to internal business units to drive strategic decisions.

Requirements
You’ll be a good fit for this position if you:

• Have an understanding of how CRM systems work
• Prior customer support or relevant experience
• Excellent written and verbal communication and problem-solving skills
• Ability to explain complex issues in a simple and understandable way
• Multi-tasking abilities
• Analytical skills.
• Patience when handling tough cases.

Interested and qualified candidates should: Click here to apply online