Operation Manager Job at Bonzee

Bonzee is a people-first business consulting firm. We help businesses set up and improve people operations to scale faster in Nigeria and across Africa.

We are recruiting to fill the position below:

Job Position: Operation Manager
Job Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

• Oversees the day-to-day operations of the business
• Supports CEO in strategy execution
• Responsible for enshrining a “service mindset” within employees
• Develops and oversees implementation of service delivery initiatives (mystery shopping, customer satisfaction surveys, net promoter score, etc.)
• Develops customer experience reports
• Oversees resolution of customer complaints
• Responsible for upholding service standards across all locations
• Ultimately responsible for managing customer experience across all touch points
• Oversees inventory management and bookings across platforms
• Develops and implements customer feedback mechanisms
• Vendor management (onboarding, evaluation, suspension, de-listing, etc.)
• Oversees sales reporting.

Requirements

• Interested candidates should possess relevant qualifications with 2 - 3 years of experience.

Salary
N150,000 / month.

Method of Application
Interested and qualified candidates should send their CV / Resume to: people@bonzeeconsulting.com using the Job Position as the subject of the mail.