Operation Support Manager - Online Retail Vacancy at eRecruiter Nigeria

eRecruiter Nigeria Limited - Our client makes its own brands of several juice drinks and milk products as well as contract manufacturing for Coca Cola Bottling Company and others. They are a 35 million dollar limited liability company registered under the Companies Code in 2007 to manufacture and distribute food and beverage based products. 

They are now recruiting to fill the position below: 

Job Position: Operation Support Manager - Online Retail 
Job Opening ID: ERJ598
Job Location: Lagos
Job Profile

• This person will be responsible for assisting the with the smooth running of the end-to-end online operations and ensuring financial targets are achieved.

Key Responsibilities

• Achieve financial objectives of the online operations.
• Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.
• Work with marketing to ensure adequate traffic to the website and orders generated.
• Analyze sales figures and forecast future sales volumes to maximize profits.
• Identify fast-moving, slow-moving merchandise.
• Assist with pricing policies by reviewing merchandising activities, determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Approve or disapprove item description and images before going online.
• Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.
• Identify fashion trends and recommend to buyers.
• Ensure the Telesales team are working at optimal capacity and delivering on target conversion.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Maintain online teams by assisting with recruiting, selecting, orienting and training employees.
• Respond to customer complaints and comments.
• Develop solutions to enable customers easily choose & pair items.
• Identify current and future customer requirements.
• Liaise with other teams to ensure smooth running of the online operations.
• Monitor competitors online to identify impact of services and pricing on operations.
• Manage and motivate team to increase sales and ensure efficiency.

Key Requirements

• Over 3 years Online Retail experience preferred.
• B.Sc or Over.
• Strong Financial Acumen.
• 5-7 Years business operational experience.
• Strong sense for fashion retail & trends.
• Excellent people & negotiation skills.
• COD operational experience.
• Organized with strong attention to detail.
• Customer focus.
• Market knowledge.
• Fashion merchandising.
• Result driven.
• Good coaching & communication skills.

Salary
N2,000,001 - N3,000,000 P/A.