Operations Analyst Job at Aquantuo

Aquantuo brings the world to your doorstep by providing customized end-to-end air freight and sea freight services from the US, UK, Canada and China to Africa for individuals, small and large businesses at a fraction of the cost you pay to the competition. A company in its infant stages, we are redefining logistics, by revolutionizing the way international shopping, shipping, fulfilment and deliveries are done. Join us in making history

We are recruiting suitable candidates to fill the position below:

Job Position: Operations Analyst

Job Location: Lagos
Employment Type: Full Time

Responsibilities

• Ensure all issues with the company website and apps are noticed and reported in a timely manner.
• Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
• Ensure real-time status updates of all client requests across all 5 service areas
• Work with sales/marking staff to convert prospects into actual and satisfied users.
• Provide an exceptional customer experience to all clients – online, over the phone and in person
• Create tickets for all issues and track them until resolution
• Work with development team to test and deploy new releases or bug fixes
• Ensure accurate sorting and delivery of all items before expected delivery date
• Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages
• Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all IATA and IAC guidelines are met
• Track shipment progress on third party sites until arrival at destination country
• Ensure received packages from remote offices are delivered to clients intact and as received
• Prepare a daily turnover report to upcoming shift and management on status of daily tasks
• Complete daily checklist in a timely manner before noon each working day.
• Ability to examine online stores and successfully complete purchase requests
• Familiarity with the operations in the shipping industry, to include but not limited to, pick ups, drop offs, Bill of Laden, Commercial Invoice, etc
• Good understanding of common and advanced terminologies in the shipping industry
• Create packing lists and delivery slips in a timely manner
• Work with the finance team to reconcile expected payments with actually received payments and follow up on all payments due
• Ensure all items in pending status are followed up on within a few hours from when they care created
• Provide timely updates to members on delayed shipments
• Ensure company phone WhatsApp number is used to broadcast company activities on a weekly basis
• Ability to comfortably use computers, a variety of mobile devices and Microsoft office applications to include navigating web pages and apps.
• Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.
• Able to market the company to include attending events to promote the company
• Excellent customer service and able to professionally interact with customers in person and over the phone
• Able to quickly learn new programs and processes
• Able to write and update training guides on existing processes or new ones.
• Open to flexible work hours, to include periodic early morning starts/late nights and weekend work.
• Receive and process exports in a timely manner
• Flag suspicious activities and report to management for next steps
• Work effectively to cut down on delivery window by hours and days
• Create Shipper Letter of Intent for imports to Ghana
• Other roles as assigned by management.

Required Qualifications, Skills and Competencies

• Bachelor's Degree in Business, Marketing, Economics or related field.
• Experience in customer service
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
• Able to work comfortably in a fast-paced environment.
• Able to work with little to no supervision.

Method of Application
Interested and qualified candidates should forward their CV to: careers@aquantuo.com using the Job position as the subject of the mail.