Operations Manager

Job Title: Operations Manager

Job Description:


  • Manage and direct operations team to achieve business targets.
  • Assist in developing or updating standard operating procedures for all business operational activities.
  • Build strong relationship by addressing customer issues and complaints in a timely manner.
  • Assist in employee appraisals, promotions, compensation and termination based on the performance review.
  • Provide operational support and guidance to staff.
  • Assist in developing operating and capital budgets.
  • Monitor and control expense according to allotted budget.
  • Assist in interviewing, recruiting and training candidates.
  • Manage work assignment and allocation for staff.
  • Conduct performance review and provide performance feedback to staff.
  • Maintain accurate and clear documentation for operational procedures and activities.
  • Work in compliance with company policies and procedures.
  • Ensure team follows standard operating procedures for all operational functions.
  • Conduct regular meetings with team to discuss about issues, concerns, updates etc.