Operations Manager Job at Reliance Family Clinics

Reliance Family Clinics (RFC, a subsidiary of Reliance Health) is a patient-centered chain of primary care clinics driven by a mission to improve access to healthcare in Nigeria using data science and technology. The clinic operations are designed to make gold-standard medical care, accessible to everyday Nigerians. As such it strives to improve patient outcomes and satisfaction by providing excellent healthcare services in a friendly, supportive and respectful environment.

In addition to the quality of our services, we are extremely proud of our dynamic work environment where you can be whoever you want to be. We are a team of bubbly, hardworking individuals whose culture and core values allow us to complement each other and collaborate towards common goals.

We are recruiting to fill the position below:

Job Position: Operations Manager
Job Location: Gbagada, Lagos
Employment Type: Full-time

About the Position

• We are looking to engage a data-savvy operations genius, as an Operations Manager. The Ops Manager will lead efforts to delight and exceed the expectations of our patients in all our facilities.

Key Responsibilities

• Design and implement data collection processes that will inform continuous improvement of operational model
• Utilize data insights to implement an operational strategy that optimizes organizational technology, capacity and personnel.
• Create policies, trainings and resources that clearly define and optimize key business processes to allow efficient replication across multiple locations.
• Collaborate with engineering and product teams to implement technological interventions that improve staff efficiency and performance.
• Prepare a business and financial plan that incorporates basic accounting principles to evaluate current or proposed health care products or services.
• Minimize losses due to inappropriate billing, collections and pilferage.

Requirements

• 3-5 years' operations/admin experience operations in the service sector
• Ability to ensure all operations are carried on in an appropriate, cost-effective way.
• Must be able to improve operational management systems, processes and best practices.
• Must be able to purchase materials, plan inventory and oversee warehouse efficiency.
• Experience working with accounting/finance team for effective collection, budgeting and forecast purposes.

Company Perks

• Competitive compensation package
• Comprehensive family health and dental insurance
• In-office lunch