Operations Manager Job at Talenthub HR Network

Talenthub HR Network - Our client, a Fine Dining Restaurant, is recruiting suitably qualified candidates to fill the position below:

Job Position: Operations Manager

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Increase revenue for the Kitchen and Bar by developing and implementing marketing, advertising, and identifying and tracking changing demands.
• Preserve excellent levels of internal & external customer service for Gossip Kitchen & Bar.
• Create corporate packages and modify according to corporate needs whilst maintaining brand standards
• Network and manage relationships with key stakeholders across various platforms and industries, to boost business development activities.
• Continually promote the business' brand/services to ensure that the business is top-of-mind for customers and businesses.
• Ensuring chosen event themes are in line with brand standards.
• Conduct market research to identify selling possibilities and evaluate customer needs for the restaurant
• Actively seek out new sales opportunities through cold calling, networking, and social media
• Manage opportunity pipeline by collaborating with different stakeholders to drive opportunities to success.
• Establishing and maintaining relationships with key vendors and sponsors
• Prioritizing growth initiatives and developing strategic ways to seize these opportunities through events and branding/activation opportunities.
• Maintain customer satisfaction by providing problem-solving resources and ensuring these resources are available to F& B staff.
• Identifying guest satisfaction trends by developing customer feedback avenues and implementing solutions for negative feedback.
• Building and maintaining relationships with new and old customers; initiating improvements and evaluating food, beverage, and service offerings to increase customer satisfaction.
• Develop and plan events that present key selling points, features, and benefits of the outlet while focusing on the customer's needs and expectations.
• Monitor, vet, and approve all corporate communications including marketing materials that relate to planned events
• Identifying key players on the nightlife and food scene and establishing relationships with them e.g., Celebrity chefs, influencers, etc. to enhance the event experience
• Evaluate opportunities for partnerships, sponsorships, and advertising on an ongoing basis.
• Responsible for all 3rd party partnerships, collaborations, and negotiations under guidance of the COO and CMO.
• Brokering sponsorship and partnership agreements with liquor brands for events or activations
• Manage activations/events/activities in line with brand standards.
• Work closely with the Social Media team to develop content and strategies in line with brand standards and global best practices for the Kitchen and Bar.
• Continuously liaise with supervisor to maintain operations by implementing policies and standard operating procedures

Salary

• N300,000 monthly.

Method of Application
Interested and qualified candidates should send their updated CV to: career@talenthubng.com using the Job Position as the subject of the mail.