Operations Manager Job at Yassir

Yassir is the leading super App for on demand and payment services in the Maghreb region set to changing the way daily services are provided. It currently operates in 26 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (+$43M in funding) by VCs from Silicon Valley, Europe and other parts of the world including Y Combinator, which is the precursor of the likes of Airbnb, Stripe, Dropbox, Doordash, among others.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Lagos
Employment Type: Full time

About the Role

• In this role, you will be leading the operations for Yassir. Documentation and creating efficient, scalable systems are your thing. 
• People love working with you because you make everyone’s life easier and you always know the status of projects.
• You are a very good problem solver with hustle and customer facing skills and can effortlessly switch back and forth between planning & execution. 
• The position demands both a keen business sense, strong planning and multi-tasking skills to achieve business objectives.
• You must be highly analytical, ROI-focused with a strong track record of driving meaningful growth and engagement, ideally for a direct-to-consumer or B2B service. 
• The ideal candidate is a team player who can work in a matrixed country organization, is relentlessly passionate about growing and engaging with partners and customers.

What You Will Do

• A mission critical leader in the city, working closely with the GM to guarantee supply and leverage deep analytical insights to deliver high impact results.
• Analytics and data drive everything we do: transportation, strategy, decisions and people. We have two networks we are trying to build: partners and customers.
• Responsible for the supply of partners in Lagos. The focus is on building the largest partner fleet, getting the most out of it and ensuring the quality of the user experience.
• Design innovative processes to onboard partners, manage utilization and ensure partner satisfaction.

What You'll Need

• Passion for Analytics: great analytical thinker with deep data analysis to help design solutions and optimize fleet utilization.
• Hunger to get things done: Super strong project management skills, with a focus on proactively finding practical solutions to problems
• Leader: need to be that person who can take the first step, inspire a room full of people to surpass themselves, and build a loyal community

Strong Work Ethic: 

• People Skills: need to be able to build and maintain relationships with a diverse group of people. Selling ideas and beliefs is what will make you successful.
• Entrepreneurship: always thinking about the business and owning it!
• Must have outstanding written & verbal communication skills in (local) and English
• Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines
• Highly organized, creative and critical thinker
• Target driven and ability to drive meeting of very aggressive targets
• Strong commercial sense, sharp problem solver and ability to get things done
• Experience working/living in the region
• Organized and obsessive about details
• Hard working, passionate and looking to embrace the challenge
• Thrive in high impact/high profile situations
• Experience abroad or in a multinational is a plus but nor required.
• Enthusiastic about Yassir!

Perks

• Ground floor opportunity with the team; shape the strategic direction of the company
• The rare opportunity to change the world around you such that everyone around you is using the product you built. We’re not just another app, we’re infusing social values and reinventing how services are provided
• Sharp, motivated co-workers in a fun office environment.

Benefits

• Great compensation and bonuses including stock options.
• Paid company holidays
• Full social coverage