Outbound Sales Representative Job at WhoGoHost

WhoGoHost was founded in 2007 by Opeyemi Awoyemi, then a student of Obafemi Awolowo University, to serve clients of his web design firm ennovateNIGERIA who also needed hosting for their websites. WhoGoHost was then simply a reseller that provided hosting services to customers, allowing them to pay in local currency.

In 2010, Toba Obaniyi joined him as a partner to help grow the vision. WhoGoHost got incorporated in 2011 and the growth truly began. In 2012, Toba Obaniyi took over as the CEO of the company, building the company, with the help of a dedicated and talented team, to the size it is today.

WhoGoHost is currently the largest web hosting company in Nigeria and the West African region. The company started as a web hosting firm but has grown to offer a lot of other products and services to help her customers grow and succeed online. Focused on delivering top-notch support and the best offerings, WhoGoHost continues to evolve and introduce new ways to engage her customers and support their businesses. WhoGoHost has received several awards over the years and is recognised as the top choice for businesses that need to get online. WhoGoHost is an accredited NiRA (dotNG) registrar and also a Google G Suite accredited resellers.

We are recruiting to fill the position below:

Job Position: Outbound Sales Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• An outbound customer service representative contacts customers who have made inquiries or have concerns related to their account, purchase experience, or product use.
• Excellent customer service skills and solid problem-solving ability are essential for this role.

Responsibilities

• Follow up with customers who placed an order on the website but did not pay for it.
• Get the customers in these categories to follow through with their order(s), thereby increasing revenue.
• Call new customers to check up on them and find opportunities for upsells.
• Take part in training and other learning opportunities to expand your knowledge of the company and position.
• Adhere to all company policies and procedures.

Required Skills and Qualifications

• Candidates should possess a Bachelor's Degree / HND qualification.
• Good communication skills.
• Ability to spot upselling and cross-selling opportunities.
• Good sales skills.
• Must have a working laptop and strong internet connection.
• Must be able to work remotely and on-site (Hybrid).

Remuneration
A fixed monthly salary plus commission.