Outlet Manager Job at Martens Global Synergy Limited

Martens Global Synergy is a consultancy firm specializing in sourcing top-tier talent for premium brands in Nigeria. We connect high-performing professionals with businesses that value excellence, precision, and brand alignment.

We are recruiting to fill the position below:

Job Position: Outlet Manager

Job Location: Lagos 
Employment Type: Full-time

Duties & Responsibilities
Management:

• Lead others and work effectively with store team
• Supervise, assign and direct activities of the store’s team
• Effectively communicate information to store team and supervisors in an open and timely manner
• Support Store team with actions plans for operational and service improvement

Customer Service:

• Assist customers with their questions, problems and complaints
• Promote the company's customer service culture (greet, offer help, and thank)
• Provide colleagues personalized customer service feedback and coaching
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all customers
• Maintain customer privacy by not sharing customer data without authorization.

Merchandising / Presentation:

• Stock shelves
• Manage re-order levels & restocking from HQ for the store
• Conduct merchandizing activities in line with approved brand guidelines
• Account for promotional and sales support materials
• Organize and execute the display and maintenance of off-shelf merchandise.

Requirements

• Interested candidates should possess a Bachelor's Degree 
• 3-4+ years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related
• industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Method of Application
Interested and qualified candidates should send their CV to: okeybams@outlook.com copy: jobroofafrica@gmail.com using the Job Position as the subject of the mail.