PiccKR Recruitment for Graduate Trainee / Intern – Operations & Support

PiccKR is a peer-to-peer app that connects various individuals and businesses in need of delivery services to trustworthy PiccKRs who can deliver packages for them with little to no stress.

We are recruiting to fill the position below:

Job Position: Graduate Trainee / Intern – Operations & Support

Job Location: Lagos 
Employment Type: Internship

Role Overview

• As a Graduate Trainee / Intern at PicckR, you will play a supportive role across multiple departments, gaining valuable insights into business operations while contributing to the success of the company.
• You will assist with daily operational tasks, customer support inquiries, market research, data analysis, and administrative duties.
• The ideal candidate is a fast learner, problem-solver, and team player with strong communication and organizational skills. This role is perfect for individuals looking to kickstart their careers in a dynamic startup environment while developing practical skills in logistics, technology, and customer engagement.

Key Responsibilities
Operations Support:

• Assist the Operations team in monitoring and improving delivery efficiency and suggest process improvements..
• Track and analyze key performance metrics such as delivery success rates, customer feedback, and driver performance.
• Help manage order processing, logistics, and inventory.
• Support reporting and performance monitoring.

Customer Support Assistance:

• Handle basic customer inquiries and support tickets under supervision.
• Assist in resolving minor customer complaints and escalating critical issues to senior support agents.
• Collect and document frequent customer concerns to help improve platform services.

Sales Support:

• Assist with lead generation, outreach, and CRM updates.
• Assist in social media engagement, email marketing, and content creation.
• Support the marketing team in contributing to sales campaigns, proposal creation and data tracking..
• Help manage business outreach efforts and follow-up with prospects.

Training & Development:

• Participate in workshops, mentoring, and cross-functional rotations.
• Undergo regular reviews to track progress.

Key Performance Indicators (KPIs)
Operational Support & Efficiency:

• Task Completion Rate: Successfully complete 90%+ of assigned tasks within deadlines.
• Accuracy in Operations Support: Ensure minimal errors in delivery coordination and reporting.

Customer Support Effectiveness:

• Response Time: Assist in responding to customer inquiries within 10 minutes during working hours.
• Issue Resolution Rate: Contribute to resolving at least 85% of assigned tickets.
• Customer Follow-ups: Conduct at least 20 customer follow-ups per week.

Sales Support:

• Lead Generation: Assist in identifying at least 20 potential business leads per month.
• Engagement Rate: Support social media engagement efforts with consistent interactions and insights.
• Email & Campaign Support: Contribute to at least 2 email campaigns or promotions per month.

Expectations for Success:

• Proactive Mindset: Take initiative in learning and assisting with various tasks.
• Strong Communication Skills: Effectively collaborate with teams and handle customer interactions.
• Attention to Detail: Ensure accuracy in all support tasks, from data entry to customer follow-ups.
• Adaptability & Multitasking: Handle multiple responsibilities in a fast-paced environment.
• Team Collaboration: Work closely with different departments to support company objectives.
• Willingness to Learn: Show enthusiasm for gaining industry knowledge and developing new skills.

Required Qualifications & Skills

• Education: Bachelor’s Degree in Business, Marketing or a related field.
• Communication: Strong written and verbal communication skills, problem-solving, and organizational skills.
• Proficient in Microsoft Office; CRM knowledge is a plus.
• Adaptable, collaborative, and eager to learn.

Salary
N70,000 - N75,000 / month. 

Method of Application 
Interested and qualified candidates should send their CV to: peopleteam@picckr.com using the Job Position as the subject of the email.