Product Manager Job at Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Position: Product Manager

Job Location: Lagos
Job type: Full-time

Job Purpose

• To design, build and ship quality cross-border bulk payment platforms/features that serve Businesses in Nigeria and Africa using the Scaled Agile Framework (SAFe), and to strategically handle in-life product management throughout the entire product lifecycle.

Job Responsibilities

• Develop a clear Product vision and Product strategy, in collaboration with key stakeholders.
• Communicate the vision and strategy clearly and obtain buy-in across board.
• Conduct regular market/user research (VOC) to identify and validate market trends in the B2B payments, bulk disbursements and remittances spaces, within Nigeria and Africa.
• Work with Business Development teams to develop and validate sound business cases for new and existing epics and/or features.
• Manage the Feature/Program backlog and coordinate refinement sessions at Program level.
• Create product roadmap/key milestones, obtain buy-in among key stakeholders and execute in a timely manner.
• Work closely with Product UX Designers to develop well-researched product UX designs.
• Communicate product vision, strategy and roadmap objectives, user stories and acceptance criteria to Software Engineers and Core Operations teams and ensure proper understanding.
• Participate in SAFe activities at Program level with your assigned team – PI planning, Backlog refinement sessions, Sprint/Iteration planning sessions, Iteration Reviews and Retros, Daily Stand Up, ART Sync sessions.
• Conduct continuous product discovery activities aimed at clarifying pain points and validating proposed solution prototypes.
• Facilitate weekly feature backlog refinement and prioritization activities in line with SAFe.
• Design and document feature user journeys, clear user stories and acceptance criteria for agreed/prioritized product features (New Features, Improvements, Bug Fixes) working closely with the Product Owners.
• Work with Agile team (and external customers, as needed) to deliver prioritized objectives and key results in a timely manner.
• Define and monitor product performance metrics throughout the product lifecycle; analyze and interpret product data and formulate necessary proactive adaptation strategies.
• Ensure adherence to internal Product Management principles and Agile processes.
• Ensure quality product documentation (Product Books, Product Requirement Documents, User guides, manuals, sales collaterals, etc.) documented centrally on SharePoint, Confluence and/or JIRA.
• Work closely with Marketing to launch new products and/or new product features when required.
• Develop quality product presentations and deliver them to intended stakeholders, as required.
• Collate and deliver product deliverable progress update reports at the defined cadence.
• Work with the Customer Support and Marketing teams to draft and send out communiques to Partners and Customers as required.
• Regularly research, analyze and interpret competitor trends and performance/data.
• Stay up to date with the policies/circulars of the Central Bank of Nigeria and ensure that Bulk
• Disbursements and remittances products/features are developed/delivered in compliance.
• Ensure timely closure of open risk-related tasks, where required.
• Participate fully in company activities at team level and companywide.
• Any other Product Management duties assigned by your Line Manager.

Requirements

• 3-5+ years of hands-on experience as a Product Manager and/or Owner in a Fintech (Payments) or Electronic Banking role/ Thorough understanding of Product and Platform architecture
• Deep understanding of the digital payments landscape, especially B2B Payments (Bulk Disbursements)/
• Experience managing and leading cross-functional delivery teams, including Software Engineering teams
• Extensive experience in the Financial Services industry
• Product analytics, targeted at understanding key performance metrics and generating insights from product performance data.
• Strong leadership and organizational skills.
• Excellent communication skills. Must be comfortable interacting with customers and internal audiences at Executive Management level
• Excellent people skills.
• Minimum of Bachelor’s Degree in Business Administration/Computer/System/Electrical/ Electronic Engineering/Computer Science or a related STEM discipline
• Certified Product Manager and/or Owner certification (required)
• Scaled Agile Framework (a plus)
• Fintech and/or Electronic Banking Experience (required)