Product Support Officer Job at Concept group
The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company,Percy Aitkins - Bureau De Change.
We are recruiting to fill the position below:
Job Position: Product Support Officer
Job Location: Yaba, Lagos
Duties & Responsibilities
- Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly.
- Managing product requirement documents (PRD) to ensure they are up to standard and readily available to all stakeholders.
- Support the team in pre and post product deployment.
- Managing product models to ensure they are up to standard in fulfilling product implementation goals.
- Monitor and effect the adherence of guiding product policies and goals
- Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
- Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience
- Manage and remove obsolete products.
- Complete all works necessary to support market research need.
Qualifications / Requirements
- Bachelor's Degree in Finance, Marketing, Business Administration or other relevant fields.
- 2 years of product management support experience, leading strategic and operational initiatives.
- Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.
Skills / Competencies:
- Ability to manage stakeholders
- Excellent analytical, decision-making, and problem-solving skills
- Competence to analyze financial and non-financial data
- Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
- Excellent knowledge and use of existing software packages (Power BI and Microsoft Excel).
Method of Application
Interested and qualified candidates should send their CV to: careers@conceptgroup-ng.com using the Job position as the subject of the mail.
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