Quality Analyst Customer Experience Job at Apex Network

Apex Network is a Financial servicing firm, where anyone anywhere can easily and securely transact Bitcoin, which is the future of Money and a catalyst for creating and open financial system in Africa and the World.

We are recruiting to fill the following positions below:

Job Position: Quality Analyst Customer Experience

Job Location: Lagos
Job Type: Full-time

Description

• Apex Network is seeking a meticulous Quality Analyst Customer Experience to join our dedicated team.
• In this role, you will be responsible for evaluating the customer journey and ensuring that all aspects of our services meet the highest quality standards.
• Your insights will help us enhance customer satisfaction and improve overall service delivery.
• You will analyze customer interactions, conduct quality assurance reviews, and provide constructive feedback to teams.
• Collaborating with various departments, you’ll identify areas for improvement and develop strategies to elevate the customer experience.
• Your expertise will be crucial in maintaining our commitment to excellence and ensuring that our products and services resonate with our users.

Requirements

• Bachelor’s degree in Business, Quality Management, or related field.
• 3+ years of experience in quality assurance or customer experience analysis.
• Strong analytical skills and the ability to interpret data to drive actionable insights.
• Excellent communication skills; ability to provide clear feedback and collaborate effectively with teams.
• Proficient in quality assurance tools and methodologies.
• Strong attention to detail and a passion for creating exceptional customer experiences.
• Ability to manage multiple tasks and prioritize work in a fast-paced environment.