Quality Assurance Analyst Job at MFS Africa

MFS Africa is the leading digital payments platform in Africa, enabling low-cost payments across the continent. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to African consumers and businesses. MFS Africa connects over 320 million mobile money users across Africa through its platform, which enables cross-border payment for mobile money networks, banks, money transfer operators, and large corporates.

As a fintech company, we strive towards elegance and simplicity in everything we do. Our mission is to make borders matter less, and our values are to simplify, care, and be revolutionary. We pride ourselves on world-class operations and a distributed team. Our offices include Abidjan, Accra, Johannesburg, Kampala, Lagos, London, Nairobi, and Port-Louis, and many employees work remotely from locations where we do not have offices. We are regulated by the FSC in Mauritius, BoG in Ghana, BoT in Tanzania, and FCA in the UK.

We are recruiting to fill the position below:

Job Position: Quality Assurance Analyst

Job Location: Lagos
Employment Type: Contract
Department: Product

The Role

• We are looking for an innovative and experienced Quality Analyst to join our team.
• The Quality Analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects.
• You will be responsible for ensuring that the end product meets the minimum quality standards, is fully functional and user-friendly.
• To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
• The successful candidate will work closely with various departments to perform and validate test cases based on quality requirements and recommend changes to predetermined quality guidelines.
• The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.

Key Responsibilities 

• Develop and execute test plans to ensure that all objectives are met
• Implement and monitor automated test scripts to assess functionality, reliability, performance, and quality of the service or product
• Identify and remedy defects within the production process
• Draft quality assurance policies and procedures
• Investigate customer complaints and product issues
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
• Compile and analyse statistical data
• Ensure that user expectations are met during the testing process
• Ensure ongoing compliance with quality and industry regulatory requirements
• Generally, uphold the values of the Company

Qualifications and experience 

• A Bachelor's Degree in Computer Science, Information Systems or a related field.
• Have 2 to 5 years of experience in Automation testing
• Experience in quality inspection, auditing, and testing
• Excellent communication skills, both written and verbal
• Strong computer skills and knowledge of QA databases and applications
• Strong Automation experience on Web and API Applications
• Strong analytical and problem-solving skills
• Meticulous attention to detail.

Why Work for us 

• We have a very diverse work environment with over 28+ nationalities represented and continually strive to build a culture of caring and execution.
• We operate a flexible remote working policy.
• We offer a competitive salary package and bonuses.
• We prioritize the overall well-being of our staff through various initiatives aimed at ensuring they reach their full potential in a supportive environment.
• We work at the very cutting edge of fintech in Africa.
• We solve relevant problems for Africa and the world in hope of continuing to make an impact on the millions, if not billions, of users who also believe in what we do.