Quality Control Specialist Job at George Residence

George Residence is your exclusive oasis, offering contemporary ambience and premium serviced apartments in the heart of Lekki, Lagos, Nigeria. We graciously host you to a range of premium serviced apartments. From our 3-bedroom penthouse suite with a lake-view to the executive 2-bedroom, 1-bedroom and studio apartments. Enjoy the splendor of your daily lifestyle while being offered exceptional privacy and comfort in a contemporary atmosphere. The staff offer exceptional service with the highest professionalism and are always ready to ensure you have a memorable experience with us.

We are recruiting to fill the position below:

Job Position: Quality Control Specialist

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a meticulous and experienced Quality Control Specialist to join our hospitality company. This role is crucial for ensuring the highest standards of quality and service across all areas of the company.
• The Quality Control Specialist will be responsible for developing and implementing quality control processes, conducting inspections and audits, and collaborating with various departments to uphold our commitment to excellence.

Job Responsibilities
Quality Control Processes:

• Develop, implement, and maintain quality control processes and procedures.
• Establish and enforce quality standards and specifications for all aspects of the hospitality operations.
• Continuously review and improve quality control procedures to ensure effectiveness and efficiency.

Inspections and Audits:

• Conduct regular inspections and audits of facilities, services, and operations to ensure compliance with quality standards.
• Identify areas of non-compliance and implement corrective actions.
• Document inspection findings and prepare detailed reports for management.

Training and Development:

• Develop and deliver training programs for staff to ensure adherence to quality standards.
• Provide guidance and support to staff on quality control issues.
• Foster a culture of continuous improvement and quality awareness among employees.

Customer Feedback Management:

• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with customer service teams to address and resolve customer complaints.
• Implement measures to enhance customer satisfaction and loyalty.

Compliance and Standards:

• Ensure compliance with all relevant health, safety, and regulatory standards.
• Keep abreast of industry best practices and regulatory changes.
• Implement changes to quality control processes in response to new regulations and standards.

Performance Monitoring and Reporting:

• Develop and monitor key performance indicators (KPIs) related to quality.
• Prepare and present regular quality performance reports to senior management.
• Analyze quality data to identify trends and areas for improvement.

Collaboration and Communication:

• Work closely with various departments to ensure alignment with quality standards.
• Communicate quality control policies and updates to all relevant stakeholders.
• Participate in cross-functional teams to support company-wide quality initiatives.

Qualifications

• Bachelor’s Degree in Hospitality Management, Quality Assurance, or a related field.
• Minimum of 3 years of experience in quality control, preferably in the hospitality industry.
• Strong problem-solving and decision-making abilities.
• Proficiency in using quality management software and Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly organized and able to manage multiple tasks simultaneously.
• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and implement quality control processes.
• Strong commitment to maintaining high standards of quality.
• Self-motivated with a proactive approach to quality improvement.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: ibicrecruitments@gmail.com using the Job Position as the subject of the mail.