Receptionist / Concierge Job at Summit Hotel and Apartment
Summit Hotel and Apartment is recruiting to fill the position below:
Job Position: Receptionist / Concierge
Job Location: Lagos
Employment Type: Full-time
Job Summary
- We are seeking a professional and customer-oriented Receptionist/Concierge to join our team.
- The successful candidate will be responsible for delivering excellent guest services, managing front desk operations, and ensuring a welcoming atmosphere in our hotel and apartment complex.
- You will act as the first point of contact for guests, addressing their needs, offering assistance, and providing valuable information about our facilities and local attractions.
Key Responsibilities
- Guest Services: Greet and welcome guests in a friendly and professional manner. Address guest inquiries, provide directions, and assist with bookings, check-ins, and check-outs.
- Front Desk Operations: Manage daily front desk tasks, including handling phone calls, emails, and guest reservations. Maintain accurate guest records and ensure timely communication with all departments.
- Customer Assistance: Provide information on the hotel/apartment amenities, services, and local attractions. Offer recommendations for dining, entertainment, and transportation.
- Booking and Reservations: Assist guests with room reservations and ensure all details are accurately recorded in the system. Handle modifications, cancellations, and special requests.
- Problem Resolution: Respond promptly to guest complaints and issues, ensuring they are resolved efficiently and with a positive outcome.
- Security and Safety: Ensure that all guests are properly identified during check-in and maintain guest confidentiality. Monitor guest entry and exit and report any suspicious activities.
- Concierge Services: Arrange transportation, make restaurant reservations, book tickets for events, and coordinate any special requests from guests.
- Administrative Support: Assist with basic administrative duties such as filing, managing schedules, and handling payments.
Qualifications
- BSc or HND Degree in Hospitality or related field is a plus.
- Previous experience as a receptionist, concierge, or customer service role, preferably in a hotel or apartment setting.
- Proficiency in Microsoft Office and hotel management software
- Excellent verbal and written communication skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Professional appearance and demeanor.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Skills:
- Strong interpersonal skills and a passion for hospitality.
- Ability to build rapport with guests and ensure they have a pleasant experience.
- High attention to detail and organizational abilities.
- Fluency in English (additional languages are a plus).
Benefits
- Competitive salary.
- Health and wellness benefits.
- Accommodation.
Method of Application
Interested and qualified candidates should send their CV to: qualityhiresresource@gmail.com using the Job Position as the subject of the mail.
Note: If you are a dedicated and enthusiastic individual with a passion for guest service, we would love to have you on our team!
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