Receptionist Job at HMD Global

HMD Nigeria - Incorporated in August 2003, HMD has built a strong reputation as a specialized distributor and service provider of premium heavy machinery and parts used in the mining, quarrying, construction, roadworks, recycling, transportation, and agricultural industries. HMD is focused on playing an integral part in the building of Africa’s infrastructure, where we have clearly positioned ourselves as the ultimate machinery solutions partner.

HMD’s success is driven by its team of experts whose passion is to provide genuine after-sales support. The core of HMD’s business is to understand customer needs and to provide quality solutions and services with professionalism and integrity. We strive not only to succeed but rather to be of value. Our ultimate goal is to uplift the machinery industry across Africa.

We are recruiting to fill the position below:

Job Position: Receptionist

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are seeking a dedicated and detail-oriented receptionist to join our team. The primary responsibility of this role is to serve as the first point of contact , as well as providing support to HMD departments and leadership.
• This position will also manage all responsibilities of the reception desk, which includes answering walk-in guests in a friendly, courteous, and professional manner and direct to appropriate departments in a way that reflects HMD Company’s Core Values and Business Priorities.

Responsibilities

• Use excellent customer service skills to graciously greet visitors and connect them with appropriate HMD Team Members.
• Assist in collecting customer / contact information (that can be useful for Hubspot and SAP data entry) and passing it on to the appropriate department.
• Assist in providing appropriate contact information with customers, when requested.
• Maintains integrity and confidentiality of all data, materials, and information.
• Provide administrative support which includes scheduling meetings, coordinating travel arrangements, and reserving conference rooms,preparing materials for meetings and ensuring materials are organised and distributed.
• Provide clerical assistance such as typing, filing, sorting, photocopying, faxing, scanning and more making sure that the facility printers and scanners are in working condition.
• Assist with store tasks when the need arises.
• Interact with customers (visitors, other employees, and contractors) to create a level of service and professionalism that exceeds the customer’s expectations.
• Manage Visitor Badge process, ensuring all visitors are accurately logged.
• Monitor the reception area and keep neat and orderly.
• Respond to inquiries sent through email and answer, and direct all incoming calls and relay messages as needed
• Support the HR Department by managing onsite interviewers, and confirming interviews prior to meet.
• Providing support to the Spare Parts department during offloading and loading of spare parts.
• Establish and maintain vendor relationships.
• Prepare materials for meetings and ensure materials are organised and distributed.
• Assist with special projects as assigned and ensure processes are completed in a timely manner.
• Assist with coordinating communication between offices.
• Assist Coordinate various office activities and events.
• Must maintain professional appearance and comply with company dress code policy.
• Other duties as assigned.

Key Performance Indicators

• Accurate responses to clients and to business unit
• Problem-solving ability
• Ensure reception area is kept clean at all times
• All visitors are to be checked in through company process
• Excellent Communication ,Organisational and time management ability

Required Profile
Education:

• High School Diploma or GED
• Minimum of 1 year of experience in a corporate environment

Technical Competencies:

• Good interpersonal and intrapersonal skills.
• Knowledge and proficiency with the use of computer programs (Chrome OS/SAP)
• Excellent written and verbal communication skills.
• Demonstrate strong initiative and customer service orientation.
• Ability to maintain strict confidentiality.
• Must be self-motivated and results driven.
• Must be a team player.
• Able to work under diverse working conditions.
• Ability to multitask in a fast-paced environment.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and 10-key.

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
• Excellent Interpersonal, Communication, Collaboration and Influence abilities.
• Customer Driven (Internal & External).
• High energy with a strong Drive for results.
• Creativity and Innovation, with ability to come up with new ideas and initiatives.
• Inclusiveness and ability to work well with different cultures and working environments.
• Solid Interpersonal, Communication, Collaboration abilities- carry on clear and effective written and verbal communication; demonstrate objectivity, openness and acceptance of others ideas.

Languages:

• Fluency in languages: English.

Other Requirements (Travel; Working Conditions, etc…)

• N/A