Receptionist Job at Westine Hotels & Spa

Westine Hotels & Spa is a newly 40-room boutique hotel with Spa services located in Lekki, Lagos.

We are recruiting to fill the position below:

Job Position: Receptionist
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• Welcome and greet guests
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.

Requirements

• Interested candidates should possess a BSc Degree in relevant fields
• At least 5 years of work experience.

Method of Application
Interested and qualified candidates should send their Applications / CV to: hr@westinehotels.ng using the Job position as the subject of the mail.

Note: Candidates without Hotel experience need not apply.