Recovery Officer Job at MAX.ng

MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

We are recruiting to fill the position below:

Job Position: Recovery Officer
Job Location: Onitsha, Anambra
Employment Type: Full-time

Job Description

• We are looking to hire a reliable and diligent Recovery Officer who will be responsible for ensuring that all funds given to champions by the company are collected using all legal means, remind and persuade champions of their outstanding and overdue loans to be paid up in full.

What You’ll Do

• Lead recovery activities across all cities and new locations.
• Handles special credit arrangements and deviations from standard terms of payment.
• Reviews debt recovery process’s effectiveness and policies.
• Engage with guarantors to negotiate reasonable settlements on post-recovery shortfall amounts and/or collaborate with legal/external counsel in executing the legal strategy of asserting and enforcing legal claims.
• Ensure training plans and documentation are up to date and in place for collections of receivables and applications.
• Facilitate the inspection and removal of repossessed collateral under repurchase from champions
• Engage with guarantors to negotiate reasonable settlements on champions debts recovery
• Select and manage an effective process of outsourcing seriously past due accounts referred monthly to external debt agency services by analyzing the selection, monitoring the collection performance and assuring a reasonable rate of return.
• Execute all asset recovery logistics with applicable external service providers (e.g., repossession companies, bailiffs, external legal counsel, auctioneers) against budget and effectively troubleshoot unforeseen issues/problems that may arise.
• Work on special projects tied to the goals and objectives of the role that primarily focus on process simplification and enhanced data analysis/reporting
• Coordinate/compile & report on all data, metrics and outcomes relevant to the role, as routinely required
• Staff Development: Involvement in the career development of the team and any staffing decisions.
• Leadership: effectively lead, manage and develop recovery teams across current and new city launches.

Requirements
What You'll Need:

• Higher National Diploma in Marketing or Business
• Minimum of three (3) years of work experience
• Sound judgment, analytical and decision-making skills.
• Sound numeracy, communication and time management skills
• Provide feedback, coaching and mentoring to internal staff vendor representatives to improve audit results
• Creativity, Innovation & Adaptability
• Leadership, managerial and multi-tasking skills
• Demonstrate ability to follow policy and procedures.
• Computer literate – proficient user of office applications such as MS Word, Excel, PowerPoint, e-mail and calendar applications.

Benefits

• Competitive pay & benefits
• Premium Health insurance cover
• Consistent Learning and Development.