Relationship Manager Job at Rand Merchant Bank

Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.

We are recruiting to fill the position below:

Job Position: Relationship Manager
Job Location: Lagos
Employment Type: Full-time

Job Description

• To initiate and enable new business origination and to initiate and maintain strategic client relationships for the allocated sector clients to enable improved Company profitability, market share and competitive positioning
• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Set targets for the portfolio in line with product pricing
• Plan strategic objective for the portfolio
• Manage opportunity tracking tool
• Communicate client interactions and feedback to stakeholders with regards to client developments
• Initiate client scoping sessions to gain client insights
• Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof
• Create innovative solutions for specific product areas Interrogate and manage MIS data to minimise revenue leakage on a continuous basis
• Proactively manage credit facilities to ensure adequate limits are in place
• Manage working capital on behalf of clients
• Source new business in adherence with coverage disciplines i.e., sales campaigns, liabilities, cash, CAPS, Opportunity Tracker
• Make cold calls in order to originate business to grow the portfolio
• Manage escalated unresolved client issues
• Manage complex relationships within support areas to ensure best outcome for both the client and the bank
• Understand the alignment of Company and Business
• Unit strategic objectives in relation to the broader First Rand Group strategies
• Understand the range of product and solution offerings provided by the Business Units, and align Client Action Plans to Company and BU origination and client growth drivers
• Establish and maintain relationships with business partners to strengthen collaborative working relations to improve the effective and efficient execution of Client and Sector objectives in line with business requirements
• Contribute to the attainment of the Coverage budget by formulating annual strategies for the allocated client portfolio and new business
• Display an in-depth knowledge of relevant systems and interdependencies between these systems
• Work with data inputs eg. MIS, call reports, Opportunity Tracker and Client Action Plan to build origination and growth projection models that are integrated and forward looking
• Manage multi-disciplinary projects to ensure successful deployment of origination, implementation and retention initiatives
• Assess effectiveness of Relationship Management outputs and stakeholder engagement by measuring changes in revenue generation, qualified leads, internal and external client satisfaction and retention
• Continually drive and model RMBs values
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Continually share, debate and communicate learnings
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
• Challenge with conviction
• Create brand presence for oneself
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Make an effort to stay relevant and up-to-date with legislation, new developments, etc.
• Take ownership and accountability for tasks and activities and demonstrate effective self-management
• Understand and execute on the needs, demands, perceptions and banking behaviours of allocated client portfolio to ensure that the engagement and solutioning approach is deliberate
• Manage the development of client relationships by implementing and improving tactics that recognise client life-cycle, satisfaction and retention, including the co-ordination and deployment of specialist product and strategy partners to client as required
• Ensure on-going monitoring of the client which may include annual credit and pricing reviews, covenant requirements, allocation and review of facilities
• Support and enable collegial performance by ensuring an environment of knowledge-sharing, feedback and inclusion.