Relationship Officer Job at People Capacity Management

People Capacity Management - Our client is recruiting suitably qualified candidates to fill the position below:

Job Position: Relationship Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

• Manage and nurture client relationships to maximize client satisfaction and loyalty.
• Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
• Identify opportunities for upselling and cross-selling products or services to existing clients.
• Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.
• Collaborate with internal teams to deliver exceptional service and exceed client expectations.
• Develop and implement strategies to retain and expand client accounts.

Job Specification

• Must have a B.Sc / BA Degree in Customer Relations or a relevant course.
• Must have 5-8 years of client management experience.
• Must have relevant professional certifications.
• Should reside in Lagos or environs.
• Must look professional and presentable.
• Must speak eloquently.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@peoplecapacitymanagement.com using the Job Position as the subject of the mail.