Retail Store Supervisor

Ntel is Nigeria’s most revolutionary 4G/LTE-Advanced  network that delivers superfast call-connect times, crystal clear Voice-over-LTE and high-speed Internet access (up to 100Mbps). Our aim is to deliver value by providing the most advanced broadband-based solutions and supreme service.

We are recruiting to fill the position below:

Job Position: Retail Store Supervisor
Job Location: Nationwide

Job Description

• To develop store strategies to increase customer acquisition, expand store traffic, meet sales & profitability goals and enhance customer satisfaction.
• Responsible for the day-to-day supervision of our retail outlets, including sales, staff, stock and resources management.

Key Responsibilities

• Develop business strategies to increase customer acquisition, expand store traffic and optimize profitability
• Construct, forecast, and manage sales and service transactions at the retail points
• Generate leads through networking and other upselling techniques.
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Build, manage and lead a team of retail sales officers to generate revenue through the sales of ntel products
• Report on weekly sales and service activities, make data driven decisions and coach the team based on results.
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Additional store manager duties as needed

Requirements
Education:

• Fluent in English
• First degree or equivalent in Marketing or a related field

Experience:

• Minimum 5 to 7 years experience including:
• 2 to 3 years experience in supervisory role
• 4 years of retail & direct sales or marketing experience.
• Proficient in the use of relevant Microsoft office packages
• Professional Certification:
• Professional Certification in retail & direct sales or marketing is an added advantage

Knowledge:

• Good knowledge of ntel’s products and services
• Telecommunication business savvy

Skills / Physical Competencies:

• Problem Solving skills
• Attention to details
• Networking skills
• Interpersonal skills
• Result oriented
• Customer Service skills
• Communication skills
• Listening skills
• Selling skills
• Negotiating skills
• Persuasive skills
• Organisational skills
• Analytical skills
• Presentation skills

Behavioral Competencies:

• Integrity
• Professional
• Customer orientation
• Adaptable
• Positive attitude

Quality / Technical Competencies:

• Computer & Information Technology Appreciation