Sales Associate

Lifestores is a venture-backed retail pharmacy startup bringing disruptive innovation to the pharmaceutical sector in Nigeria. Founded by a dynamic team with world-class experience (including Harvard University, Stanford University and leading global institutions) and local knowledge (including over 20 years of Nigerian pharmacy retail experience), Lifestores seeks to revolutionise how Nigerians can access high-quality, affordable and timely medication.

We are recruiting to fill the position below:

Job Position: Sales Associate
Job Location: Lagos, Nigeria

About the Sales Associate position

• The Sales Associate is responsible for delivering a professional and aspirational experience for all customers. Sales Associates are the face of Lifestores Pharmacy, and are the people that our customers remember – it is important that they live and breathe our values of customer first.
• Success in this role will mean that Lifestores Pharmacy customers have exceptional in-store experiences, and recommend our store to their friends and family members. Successful Sales Associates will be in line to progress rapidly at Lifestores Pharmacy.

Responsibilities
The specific responsibilities of the Sales Associate include:

• Delivering Lifestores sales-related SOPs (standard operating procedures) professionally, e.g.:
• Meeting and greeting new customers
• Processing POS (point of sale) purchases
• Processing customer returns
• Complying with inventory control procedures
• Ensuring that the store’s presentation areas are clean and organised
• Other administrative support
• Delivering excellent customer service above and beyond customer expectations:
• Working with customers to understand their needs and then recommend the right product to solve the customer’s problem
• Developing customer loyalty by building ongoing personal relationships
• Keeping on top of product information and training:
• Keeping up to date on the Lifestores products list
• Being responsible for tracking stock levels and expiration dates for items in assigned selling area
• Attending and actively engaging in regular team communications (e.g. morning meetings, training sessions)
• Achieving the store’s sales goals (daily, monthly, quarterly and annual)
• Suggesting ways to improve sales (e.g. planning marketing activities, changing the store design)
• Cross-selling products
• Encouraging other team members to improve sales capacity
• Being a role model and inspirational carrier of Lifestores’ culture and beliefs

Qualifications & Characteristics
Ideal candidates for the Sales Associate role must:

• Be a self-starter who can accomplish tasks with minimal supervision
• Be highly driven and relentlessly obsessed with results
• Be resourceful and good with people
• Be an exceptional communicator (oral and written)
• Have strong leadership skills and personal integrity
• Have basic understanding of sales principles and customer service practices
• Have a friendly and energetic personality with customer service focus
• Have completed a Bachelor’s degree
• Have basic Microsoft Office skills
• Have 1+ years of professional working experience, ideally in a selling role

Benefits & Compensation

• Competitive compensation, including bonus allowance for outperformance of sales goals
• Collaborative, meritocratic working culture
• Opportunity to work with and learn directly from world-class operators
• Access to regular formal managerial and entrepreneurial training