Sales & Customer Engagement Officer Job at Human-Aware Real-Time Solutions Ltd

Human-Aware Real-Time Solutions Limited is a provider of cutting edge technology solutions for businesses and non-profits. We help businesses maximize their technological resources for optimal productivity by creating well built IT solutions. Our areas of expertise include: Software development solutions, IT project consultation services, Web design and development services, Database management, Web advertising services, IT support services. We are exceptional in the development, deployment, and distribution of web based software applications.

We are recruiting to fill the position below:

Job Position: Sales & Customer Engagement Officer
Job Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities

• Handle incoming calls or inquiries from prospective customers or clients
• Attract potential customers by answering product and service questions
• Deal and help resolve any customer complaints
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Cross sell other products and services of the company
• Respond to customers’ enquiries via email, live chat, and active social media platforms.
• Credit customers upon payment confirmation.

Requirements

• Interested candidates should possess a Bachelor’s Degree, HND, OND with 1 year of experience.

Salary
N900,000 - N1,100,000 Annually.