Senior Operations Manager Job at Control Risks
Control Risks exists to make our clients succeed. We are a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk.
We are recruiting to fill the position below:
Job Position: Senior Operations Manager
Job Location: Lagos
Employment Type: Full-time
Job Description
- To manage and drive the CSC operations business with a focus area on excellence in operations and project management.
- The individual will ensure the delivery of commercial, administrative and world class operational support and competence.
- Management of Embedded Consultant Services and client requirements across West Africa on a day-to-day basis.
- Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
- Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients
- This is a regional role with a focus on Nigeria and wider West Africa.
- Management of West African based client engagement and associated business development
- Ensure all projects are being delivered on time and in budget
- Identify and implement improvement to operations management processes and implementation
- Manage the link between Control Risks service lines and embedded consultants to ensure effective lines of communication
- Ensure that consultants are effectively supported by Control Risks
- Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
- Commercial management of embedded consultancy engagements, including scoping and writing high quality proposal
- Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region
- Developing successful client relationships
- In conjunction with Business Operations team, ensuring that administration is of the highest standard
- Creation and management of sales leads
Requirements
- Builds strong relationships, through common goals, individual contribution and support in times of need
- Considers the regional and global implications of what we do in our own areas of responsibility or team/ department
- Commercial acumen:
- Understands how and where own activities and projects contribute to the financial success of organisation; understands and acts upon the financial factors that influence the business
- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
- Acts decisively and makes difficult decisions even if unpopular
- Implements plans to ensure objectives are achieved or exceeded; focuses on delivery
- Shows and encourages a determination to achieve high standards
- Reviews and looks for efficiencies in ways of working
- Constantly seeks innovative ways to improve the services we offer to our clients
- Is prepared to make decisions and effectively implement those decisions
- Translates decisions into effective actions and implements these
- Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team
- Anticipates client needs and addresses these
- Provides the best possible service to clients, ensuring the client is at the heart of everything we do
- Uses own knowledge and experience to make sounds judgements or assist others with sound judgement.
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