Service Centre Representative
Yes Mobile - A fast growing prestigious Retail organisation located on the Island of Lagos, is recruiting for the position below:
Job Title: Service Centre Representative
Location: Lagos
Responsibilities
- Attend to customers complaints as regards device issues and ensure complaints are resolved promptly.
- Responsible for assigning customers device issues to technicians
- Remain knowledgeable on gadgets;
- Team up with co-workers to ensure proper customer service;
- Build productive trust relationships with customers;
- Error free transactions/Ability to follow laid down company standards and codes of conduct.
Qualification & Experience
- Minimum of OND/NCE/ND from any recognized Higher Institution
- 2-3 years experience in customer service and dealing with gadget issues
- 24-26(yrs)
Knowledge & Skills:
- Excellent Customer Service Skills
- Tech Savy
- Gadget friendly
- Good written and verbal communication skills
- Good research skills
- Good customer service skill
Personal Attributes:
- Ability to take ownership
- Very Proactive
- Outgoing and friendly
- Passionate and self driven.
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