Services Support Officer Job at Vertiv

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are recruiting to fill the position below:

Job Position: Services Support Officer

Job Identification: 20241726
Job Location: Lagos

Purpose of the Role

• This position is responsible for hands-on generation of daily/monthly invoices and tracker update. 
• Due to our diverse nature of customers internal and external the position requires adhering to different methods of invoicing and report production, resolving discrepancies in the process through data analysis or directly with the credit controller and keeping to a tight daily schedule for an accurate and timely invoice and tracker update.

Customers:

• Internal: Vertiv Internal Departments
• External: Customers, suppliers, subsidiaries, Distributors               

Main Activities

• To generate daily/monthly invoices and tracker in an accurate and timely manner
• To adhere to and maintain invoicing and tracker update processing methods and rules.
• Respects all rules and principles of local and international Vertiv Trade Compliance procedures related to all operations and business practices. 
• Work directly with clients to determine their view of issues, and be the client advocate for resolution when the standard channels are not resolving the issue(s)
• Perform any other duty that may be delegated to us which is reasonable and within our level of expertise.
• Assist and respond to client or internal queries by phone and email.
• Identify systemic recurring issues, identify root causes, and develop systemic solutions for process improvement.
• Develop multiple internal relationships with key departments to assist with problem-solving.
• Responding to RFQ and putting together quotation.
• Any other duties as deemed appropriate by your line manager.

Experience / Skills / Other
Mandatory:

• HND, B.SC in Business Administration or relevant field
• Minimum 3 years of experience in Data Analysis.
• Good knowledge of Microsoft Word/Excel/Outlook, specifically for extracting data