Settlement and Reconciliation Officer
ROLE SUMMARY
The Settlement and Reconciliation Officer is responsible for resolving all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
JOD DESCRIPTION
- Prepare VAS Expected settlement for CARD based transactions on a T+1 basis.
- Ensure settlements are received as at when due, correct pricing is being charged by the processors and loss of fund is prevented.
- Reconciliation of inward and outward settlement to ITEX position, for all channels to ensure all transactions were properly settled by the partner banks/product service providers.
- Ensure unsettled transactions are escalated to the affected banks for possible retriever of funds.
- Identify and resolve settlement discrepancies and outstanding.
- Resolve both internal and external customers’ complaints on settlement and product issues.
- Timely processing of Wallet manual commission for non-auto payments.
- Reconciliation of VAS product settlement activities for CARD based transactions, received from banks at T+0 and T+1.
- Posting of the reconciled settlement entries on Zoho books.
- Perform daily/weekly analysis of bill payment data: Trends, failure rates etc. and extract Business Intelligence from payment data.
Educational Qualifications and Professional Certifications Required
BSc in any field preferably Accounting.
. Data Analysis (Advance Excel, Power BI etc.) with minimum working experience of 2years
Knowledge:
• Knowledge and experience with reconciliation and card operations.
• MS Office, especially Word and Excel.
• Analytical software e.g., Power Bi, Python, Tableau etc.
Skills:
• Problem solving.
• Time management
• Attention to details.
• Speed and accuracy.
• Task ownership
• Self- driven and a sense of hardworking
• Organized
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