SME Collections Specialist Job at FairMoney
FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below
Job Position: SME Collections Specialist
Job Location: Lagos
Employment Type: Full Time
Description
- In this role, you’ll be required to ensure prompt collections of loan repayments, and monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements.
- You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.
Responsibilities
As a Collections Specialist (SME) at FairMoney, you will be responsible for mainly, but not limited to:-
- Engage defaulting customers through the telephone, e-mails, and other legal means to demand payments on overdue accounts.
- Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept.
- Verify information on overdue arrears and follow up with calls
- Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
- Tracking of Payments by following up on pending promises.
Requirements
- University Degree from any related field.
- 1+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations.
- Excellent verbal and written communication skills.
- Microsoft Excel proficiency.
- High self-motivation with strong interpersonal skills.
- Strong analytical and problem-solving skills.
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