Software Support Officer Job at Zanibal Solution Nigeria Limited

Zanibal provides a suite of solutions for financial planning, accounting, inventory management, sales order processing, performance management and other back office.

We are recruiting to fill the position below:

Job Position: Software Support Officer

Job Location: Lekki, Lagos

Job Description

• Responsible for providing high-quality technical support.
• Resolving escalated customer complaints without the need for team lead intervention.
• Participation in providing training to customers as required.
• Quality testing of new features of the software.
• Document, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Delivering solutions to both technical and non-technical end-users.
• Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
• Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Recognize end-users’ need for additional products and service.
• Update and create online knowledgebase articles to reduce support requests.
• Capture details of each support request in Zanibal’s ticketing system.
• Help test fixes provided by development and incorporates them into client sites.
• Providing training to clients.

Qualifications

• At least 1 year of experience in a software support or development/QA role.
• Must have at least Second Class Upper or a Master’s Degree.
• Completion of NYSC program.
• Must be a self-starter
• Experience in using software applications
• Accounting knowledge is a plus.
• Good Customer Relationship Management
• Proficient knowledge of Microsoft Office
• Basic knowledge in Linux command, and SQL, programming skills
• Good troubleshooting skills.
• Ability to solve problems.

Method of Application
Interested and qualified candidates should send their Resumes to: hr@zanibal.com using the Job Title as the subject of the email.