Software Support Officer Job at Zanibal Solution Nigeria Limited

Zanibal has introduced a set of easily customizable solutions for managing key business processes within organizations. For far too long businesses have had to work around the constraints of enterprise software at great costs and questionable ROI. With Zanibal suite of solutions, organizations can easily make their own changes and enhancements without the help of IT or high-priced vendors.

We are recruiting to fill the position of:

Job Position: Software Support Officer

Job Location: Lagos
Job Type: Full Time

Job Description

• Responsible for providing quality technical support.
• Quality testing of new features of the software.
• Document, troubleshoots, and develops technical solutions related to software and setup errors for field engineers and customers.
• Delivering solutions to both technical and non-technical end-users.
• Take ownership of software issues, and work with our Development group to resolve more advanced issues when necessary.
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Resolving escalated customer complaints without the need for team lead intervention.
• Participation in providing training to customers as required.
• Recognize the end-users need for additional products and services.
• Update and create online knowledgebase articles to reduce support requests.
• Capture details of each support request in Zanibal’s ticketing system.
• Help test fixes provided by development and incorporates them into client sites.

Qualifications

• Must have at least Second Class Upper Degree.
• At least 1 year of experience in software support or development/QA role.
• Completion of NYSC program.
• Must be a self-starter/quick learner
• Basic experience in using software applications
• Accounting knowledge is a plus.
• Customer service experience is a plus.
• Proficient knowledge of Microsoft Office (Mostly Excel)
• Basic knowledge of Linux command, SQL, and programming skills are a plus
• Good troubleshooting skills.
• Ability to think outside the box to solve problems.

Method of Application
Interested and qualified candidates should forward their CV to: hr@zanibal.com using the position as the subject of email.