State Business Manager Job at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Position: State Business Manager

Job Location: Lagos
Job Type Full-Time

Job Description

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Job Responsibilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions.
• Supervise health of acquisitions, compliance on activations.
• Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State.
• Focus on revenue growth through Data and Smartphone growth.
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents.
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization.
• New Sites ROI and deployment.
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
• Ensure provision of standard Infrastructure at state showrooms.
• Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front-line employees through leadership by examples.
• Implement all action plans that will address hygiene issues etc. from engagement survey.

Educational Qualifications

• Bachelor’s Degree in Management or related Social Sciences.
• Master's in business administration would be preferred additional qualification.

Relevant Experience & Required Skills:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.
• Result Orientation.
• Great problem-solving skills.
• Good communications skills.
• Good interpersonal skills.
• Customer centric.
• Sound understanding of Sales systems and Process.
• Creative self-starter.