Team Lead/ Customer Service Job at Stanbic IBTC Pension Managers Limited

Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.

We are recruiting to fill the position below:

Job Position: Team Lead/ Customer Service

Job ID: 80410273_80395597
Job Location: Sanusi Fafunwa Street, Lagos
Job Type: Full-time
Business Segment: Client Solutions

Job Description

• To ensure effective monitoring of clients’ benefits applications and that all customer transactions are called over timely to detect or prevent any service exception.
• To proactively resolve customer-related issues and where necessary ensure quick service recovery.

Qualification

• First Degree Field of Study – General Social Science

Experience:

• 3-4 Years’ experience in Business Support and Wealth Management functions

Behavioural Competencies:

• Making decisions
• Taking action
• Interacting with people
• Upholding standards
• Team working

Technical Competencies:

• Business Administration Skills
• Customer experience
• Access control systems
• Communication Skills
• Operations process and procedures