Tech Support Manager Job at Standard Chartered Bank

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the position below:

Job Position: Tech Support Manager 

Job Location: Lagos
Employment Type: Full Time

Job Summary

• The Technology Support Manager will be maintaining and supporting computer communication networks within Standard Chartered Bank Nigeria Limited. His goal is to ensure the smooth operation of SCBN’s communication network performance and availability for their users (suppliers, etc
• To deliver cost effective, consistent, and high-quality business solutions aligned to user needs in Nigeria and also to continually evaluate business processes in order to improve productivity.
• Active participation for the delivery of Banks’ regulatory Projects, such projects will include system enhancements or changes.
• Work with businesses within CIB, WRB and other Support functions in identifying, analysing and enhancing technology requirements for the Business Nigeria
• Expected to demonstrate strong leadership capabilities, technical expertise in network management and security, and a commitment to upholding the highest standards of service and security within Standard Chartered Bank Nigeria.

Key Responsibilities

• Managing the country Wide Area Networks and Local Area Networks for all locations
• Monitoring the utilization and perform capacity planning for Network & ATMs
• Working with vendors to ensure minimal downtime on the ATMs.
• Generation and analysis of Network utilisation and ATM uptime report - weekly & monthly.
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.
• Management of all network services related incident by ensuring all tickets are closed timely.
• Implementation of all regulatory and group projects.
• Troubleshooting malfunctions of network hardware and software applications, telephones, and security systems to resolve operational issues and restore services.
• Management of MTR / Data centre & LAN room cabling at all branches
• Configure and setup Cisco Firewalls, VPN Concentrators and Security appliances for access to vital business applications.
• Implementation and management of Voice over IP at all branches.
• Undertake routine preventative measures and implementing, maintaining and monitoring network security.
• Work with vendor to support 3rd party applications e.g., RTGS, NIP, NAPS & REMITA
• Involve central NOC and GTAC teams to resolve country specific issues.
• Collaborate with other departments and stakeholders to assess networking needs, plan network upgrades, and implement network expansion projects.
• Conduct regular network security assessments and implement appropriate measures to safeguard against potential cyber threats and unauthorized access.
• Stay up to date on industry trends, technologies, and best practices related to network management and security to ensure that our network infrastructure remains current and secure.

Qualifications
The successful candidate should possess:

• Graduate degree in a Technical discipline with good professional certifications.
• Around 5 to 10 years of in-depth, hands-on working knowledge in network WAN/LAN with security technology and operational experience in financial services industry.
• Proven ability to manage diverse stakeholder expectations.
• SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary.
• Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management.

Skills And Experience:

• Networking Fundamentals
• Problem Solving and Decision Making
• Security Protocols
• Hardware & Software Knowledge
• Network Security
• Project Management
• Vendor Management