Technical Support Engineer at MainOne

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Position: Technical Support Engineer
Job Location: Port-Harcourt
Department: Technical
Reporting Line: Transmission Manager

Responsibilities

• The Technical Support Engineer will be responsible for the day to day operations of the MainOne terrestrial network comprising of network elements such as Huawei OSN series, Dragon Wave HC & HC+ and ECI equipment within and outside Port Harcourt metropolis.
• From a technical sales standpoint, the resource will work closely with the commercial sales team to foster sales within Port Harcourt and it’s environ through well-articulated network solutions that stemmed from purposeful customers’ follow ups and the understanding of customers specific needs.

In addition, the Technical Support Engineer will be responsible for the following:

• Troubleshooting and resolution of 1st and 2nd level network related problems.
• Respond to and resolve SDH & MW networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on DragonWave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms with minimal supervision
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.
• Able to interpret, review and implement PDH and SDH networks designs from the core network planning team.
• Perform most effective approach to restore, recover, or alter Configurations, logical or physical, to maintain service integrity
• Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
• Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers
• Convey customer feedback including feature requests and product issues to Product Management and Development teams
• Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers
• Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region.

Qualifications, Skills & Competencies

• Bachelor's Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering
• At least 3 years post NYSC work experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
• A working knowledge of microwave transmission and must have undergone a basic training in optical and wireless networks with focus on SDH/PDH/IP transmission standards/protocols.
• Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.
• In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
• Basic knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment
• Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
• Structured cabling experience is a must.
• Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
• Knowledge of a vendor network management system

Demand on the Job:

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work under minimal supervision
• May be required to travel out of station
• Maybe required to work weekends